1 Introduction

This chapter provides introductory information about the Oracle Application Management Pack for Siebel, including Siebel targets added to Enterprise Manager.

Functional Overview of Siebel

Oracle Application Management Pack for Siebel (referred to as Siebel Plug-in) is an integrated solution for managing the entire Siebel Enterprise. It leverages the capabilities of Oracle Enterprise Manager Cloud Control in configuration management, application performance management, automation, and service-level management to help you achieve the high level of performance and availability your Siebel CRM applications require.

With the Siebel Plug-in, you can:

• Manage multiple Siebel environments from a single console.

• Monitor the health and capacity utilization of your Siebel server environment, the hosts for these servers, and the Server Components deployed within the Siebel Application Servers.

• Track configuration changes you have made to Siebel Application Servers and Server Component parameters.

• Monitor actual end-user response time as well as response time from synthetic service test transactions.

• Diagnose performance and availability problems through performance analysis.

• Model, monitor, and report on the service level your Siebel CRM applications deliver.

• Monitor Event Logs.

Siebel-specific Targets

Table 1-1 shows the Siebel targets added to Enterprise Manager in order to facilitate the management of Siebel CRM applications. These targets model the entities within a Siebel environment so they can be managed within Enterprise Manager.

Most of these targets have a direct one-to-one mapping with their counterparts in Siebel. Some are created to facilitate specific management capabilities within Enterprise Manager.

Table 1-1 Siebel-specific Targets

Enterprise Manager Target	Siebel Entity	Purpose
Siebel Enterprise	Siebel Enterprise	Representation of a Siebel enterprise providing access to metrics and associated Siebel servers.
Siebel Server	Siebel Application Server	Representation of a Siebel server providing access to related metrics and configuration information, and associated Siebel components.
Siebel Component Group	Siebel Component Group	Representation of a Siebel component group providing access to metrics and associated Siebel components.
Siebel Component	Siebel Component	Representation of Siebel components providing access to component metrics and configuration information.
Siebel Key Components	-	Representation of all the Siebel components providing mandatory functionality for the proper function of a Siebel server.
Siebel Functional Components	-	Representation of all the Siebel components providing functionality that multiple components can use (for example, Workflow).
Siebel Database Repository	Siebel Database	Representation of a Siebel database providing access to Siebel business metrics.
Siebel Gateway Server	Siebel Gateway Server	Representation of a Siebel gateway server.
Siebel Application Service (HI)	Employee-facing Siebel Applications (high interactivity)	Aggregated service providing information about all the Siebel high interactivity applications.
Siebel Application Service (SI)	Customer-facing Siebel Applications (standard interactivity)	Aggregated Service, providing information about all the Siebel standard interactivity applications.
Siebel Workflow	-	Representation of Siebel Workflow target providing access to workflow processes and component groups.