1. Licensing Information User Manual
  2. End-User Monitoring

8 End-User Monitoring

This chapter describes the management packs offered by Enterprise Manager in support of end-user monitoring. The following management packs are included:

Oracle Real User Experience Insight

Oracle Real User Experience Insight (RUEI) enables enterprises to maximize the value of their business-critical applications by delivering insight into real end-user experiences. It can help identify lost revenue from frustrated users, reduce support costs by lowering call center volumes, accelerate problem resolution of poorly performing applications, and help businesses adapt to changing needs by providing insight into business trends and user preferences. It integrates performance analysis and usage analysis into a single offering, enabling business and IT stakeholders to develop a shared understanding of their application users' insight experience.

The following table describes this management pack offered by Enterprise Manager:

Management Pack Type of Licensing Information Licensing Information

Oracle Real User Experience Insight

Capabilities

Oracle Real User Experience Insight (RUEI) uniquely captures a complete picture of the end-user experience and behavior, including:

  • Actual user-experience response time for key system transactions

  • Synthetic transaction-based monitoring

  • Complete quality of experience, including system and application errors and user-created errors

  • Comprehensive perspective of application utilization — which transactions are used by which end-users, which are the most problematic and why, and so forth

RUEI's passive monitoring capability is built using state-of-the-art Network Protocol Analysis technology, which does not require any modification, changes, or instrumentation of the application. Its passive monitoring approach allows enterprises to deploy in production, without requiring costly test/QA environment validations.

Additionally, RUEI includes the full capabilities of Enterprise Manager Cloud Control Service Level Management.

Oracle Real User Experience Insight

Features

Oracle Real User Experience Insight includes the following features:

  • Application/Suite/Service modeling to model critical application environment by domain, URL and argument filtering based on a wide range of supported protocols.

  • Complete user experience monitoring of all requests and responses between a defined application environment and an end-user, determine usage, performance, and service level compliance.

  • Customized Reports and Dashboard to dynamically group and filter data sets, apply filters and combine data points to generate graphs and tables that can be stored, printed, e-mailed, published in dashboards and share reports and data as exports in various formats.

  • Enriched Data Exchange to store all monitored data in structured Db tables to allow for external data integration and or exposure to custom reporting tools.

  • Key Performance Indicators (KPI) tracking and reporting to set thresholds to metrics, add conditions and filters to identify anomalies and establish trendline data.

  • User flow modeling of critical business functions that end users have to go through as a predefined ‘click-path'.

  • User Session Diagnostics and Session Replay to report, review and replay entire user sessions from a clickstream perspective, store and share related raw and structured data.

Oracle Real User Experience Insight

Licensed Links

The Suite Type E-Business Suite may be considered part of Oracle Real User Experience Insight and does not require a license for Oracle Enterprise Manager Application Management Suite for Oracle E-Business Suite.

The following information describes the links in RUEI that have been included as part of the license of one of Oracle Enterprise Management Application Management Suites:

  • From main console of Real User Experience Insight, go to the main (tabbed) navigation pane on top, choose Configuration. Then from main navigation panel on the left, go to Applications and select Suites.

  • On the Suites Configuration page, a wizard can be accessed through the link New Suite. On the second page of the wizard, a Suite Type has to be selected.

The following Suite Types are part of the license of the mentioned Oracle Enterprise Management Application Management Suites:

The mentioned links can only be used when the mentioned Oracle Enterprise Management Application Management Suite pack has been licensed.

  • Note: Suite Type E-Business Suite can be used for monitoring standalone Oracle Forms applications that are not considered part of Oracle E-Business Suite. All of the pages in Oracle Real User Experience Insight (RUEI) are licensed features of RUEI and require the pack license.

  • Note: This information includes all feature links that may contain information derived from the creation of a Suite in RUEI, that is considered part of Oracle Enterprise Manager Application Management Suites.

Any and all methods of accessing pack functionality — whether through Oracle Enterprise Manager Cloud Control 13c, Desktop Widgets, command-line APIs, or direct access to the underlying data — require the Pack license.

Oracle Real User Experience Insight

Standalone Accelerator Licensing

Customers who previously licensed the standalone accelerators for RUEI can continue to use RUEI under their previously licensed terms. However, they are not entitled to use the capabilities contained in any of the mentioned Oracle Enterprise Management Application Management Suites.

Oracle Real User Experience Insight

Business Application Licensed Links

The following links are licensable for Business Application targets:

Real User Experience (RUEI) Data

  • From the Targets menu, select Business Application. Select a Business Application target from the list. On the Business Application home page, select the Business Application target menu, then select Real User Experience (RUEI), and finally RUEI data. All links in the page are licensed by the Real User Experience Insight pack.

RUEI Session Diagnostics

  • From the Targets menu, select Business Application. Select a Business Application target from the list. On the Business Application home page, select the Business Application target menu, the select Real User Experience (RUEI), and finally RUEI Session Diagnostics. All links in the page are licensed by the Real User Experience Insight pack.

RUEI Metrics

  • From the Targets menu, select Business Application. Select a Business Application target from the list. On the Business Application home page, select the Business Application target menu, then select Real User Experience (RUEI), and finally RUEI Session Diagnostics. All links in the page are licensed by the Real User Experience Insight pack.

Business Transaction Drill-Down Page

  • From the Targets menu, select Business Application. Select a Business Application target from the list. On the Business Application home page, select any link within the Business Transaction Region.

Business Application home page

  • From the Business Application menu, access is available to the home page. There are licensable links on regions that could be part of the home page under Real User Experience Insight. These licensable links could include the following regions:

    RUEI - Key Performance Indicators (KPI)

    RUEI - Top Executed User Requests

    RUEI - Top user and application Violations

    RUEI - Top Users

    RUEI - User Flows

    Service Test Status

    SLA Dashboard

    SLA Summary Region

  • All functions of the mentioned regions are licensed by the Real User Experience Insight Pack.

Oracle Real User Experience Insight

Restricted-Use License

  • A restricted use license of Business Intelligence Publisher is included to enable you to run reports on the Oracle Real User Experience Insight (RUEI) repository and to modify provided layouts.

  • Additional database options or additional servers for disaster recovery require separate licensing. You receive one single-instance database with the RUEI repository. In a scaled deployment of Oracle Real User Experience Insight, where multiple RUEI processing engines are deployed, you receive a single-instance database per engine. To protect the repository with Data Guard, you must purchase a license for the standby site. To protect the repository with Oracle Real Application Clusters, you must license the second node for the database, and both nodes require an Oracle Real Application Clusters license.

  • The use of the RUEI repository for the Enriched Data Export Facility feature is included in the license. If the Enriched Data Exchange feature is configured to store data to separate database instance, not part of the RUEI repository, these nodes require an Oracle Database license.

Enterprise Manager Cloud Control Service Level Management

Enterprise Manager Cloud Control Service Level Management (SLM) offers a rich monitoring solution that helps IT organizations achieve high availability and performance, and optimized service levels for their business services. SLM actively monitors and reports on the availability and performance of services, including end-user business functions, Web applications, and infrastructure components. Using service tests or synthetic transactions executed from remote user locations (beacons), businesses can monitor services from the end-users' perspectives and the services' correlation to the underlying IT infrastructure. In addition, SLM assesses the business impact of any service problem or failure, and indicates whether service level goals have been met.

The following table describes this management pack offered by Enterprise Manager:

Management Pack Type of Licensing Information Licensing information

Enterprise Manager Cloud Control Service Level Management (SLM)

Standalone Licensing

Enterprise Manager Cloud Control Service Level Management was introduced as a standalone Service Level Management Pack with Enterprise Manager version 10g release 2. Since Enterprise Manager 11g, Service Level Management is licensed as part of either:

  • Oracle Real User Experience Insight

  • WebLogic Server Management pack Enterprise Edition

  • SOA Management Pack Enterprise Edition

  • Management Pack for WebCenter

  • Management Pack for Non-Oracle Middleware

  • Business Intelligence Management Pack

  • Management Pack Plus for Identity Management

A subset of functionality in the Service Level Management Pack was previously included as part of the Diagnostics Pack for Application Server license. Customers who had licensed the Diagnostics Pack for Application Server 10g Release 1 are entitled to continue to use the following specific functionality without licensing any of the packs above:

  • Web Application service test monitoring with HTTP and HTTPS protocols (test type itself has been deprecated, existing tests will continue to work).

  • Host monitoring with ping protocol.

Enterprise Manager Cloud Control Service Level Management (SLM)

Features

Enterprise Manager Cloud Control Service Level Management (SLM) includes the following features:

  • Beacons measure availability and performance from representative key user locations.

  • Complete service monitoring of availability, performance, usage, and service level compliance.

  • Service Dashboards provide the ability to set up and store selections of Services and report them through the Service Dashboard page and detail page, allowing for direct review or mailing of the dashboard.

  • Service modeling of critical business functions based on a wide range of supported protocols.

Enterprise Manager Cloud Control Service Level Management (SLM)

Licensed Services Links

The following information describes the Enterprise Manager links that require licensing of SLM. This information does not include feature links that may contain information derived from the creation of tests and beacons, but are considered part of SLM. The list that follows assumes that you begin from the main Cloud Control home page:

For configuration pages, from the Targets menu, select Services:

  • On the Services page, as part of the Generic Service creation Service Test step, defining a service's availability based on the execution of a service test is a licensed feature of Oracle Real User Experience Insight (RUEI).

  • On the Services page, as part of the Generic Service creation, the Beacons page is a licensed feature of RUEI.

  • On the Services page, click any Name link (except for Aggregate Service) in the table. On the Service page that appears, select the Monitoring Configuration sub-tab. The Service Tests and Beacons link on the Monitoring Configuration page is a licensed feature of RUEI.

  • On the Services page, click either the Name link of a Generic Service or Forms Application in the table. On the Service page that appears, select the Monitoring Configuration sub-tab. On the Monitoring Configuration page, the Enable Forms Transaction Monitoring link is a licensed feature of RUEI.

  • On the Monitoring Configuration page, select Availability Definition. Select Service Test from the drop-down list on the Availability Definition page. Defining a service's availability based on the execution of a service test is a licensed feature of RUEI.

For monitoring pages, from the Enterprise Manager home page, select the Targets menu, then Services:

  • On the Services page, select a service Name link in the table. On the Service page that appears, the Test Performance sub-tab and Black Out button are licensed features of RUEI.

  • On the Services page, select a service Name link in the table. On the Service page that appears, select the Test Performance sub-tab. All links and controls on this page are licensed as part of RUEI.

The following Related Links are also part of RUEI:

  • Alert History

  • Blackouts

  • Metric Baselines

  • Past Changes

  • Pending Changes (where applicable)

Enterprise Manager Cloud Control Service Level Management (SLM)

Licensed Forms Applications Links

The following information describes the Enterprise Manager links that require licensing of SLM. This information does not include feature links that may contain information derived from the creation of tests and beacons, but are considered part of SLM. The list that follows assumes that you begin from the main Cloud Control home page:

For configuration pages, from the Targets menu, select Services:

  • On the Services page, select Forms Application from the drop-down list and click Go. Select Service Test from the drop down-menu on the Availability page of the Create Forms Application wizard. Defining a form application's availability based on the execution of a service test is a licensed feature of Oracle Real User Experience Insight (RUEI).

  • On the Services page, select Forms Application from the drop-down list and click Go. The Beacons page of the Create Web Application wizard is a licensed feature of RUEI.

  • On the Services page, click any Forms Application Name link, then select the Monitoring Configuration sub-tab. The Service Tests and Beacons link in the Generic Tasks section of the Monitoring Configuration page is a licensed feature of RUEI.

  • On the Monitoring Configuration page, select Availability Definition from the Generic Tasks section. The Service Test choice from the drop-down list on the Availability Definition page is a licensed feature of RUEI.

For monitoring pages, from the Targets menu, select Services:

  • On the Services page, click a Forms Application Name link in the table to go to the Forms Application Home page. The Test Performance link and Black Out button are licensed features of RUEI.

The following Related Links are also part of RUEI:

  • Alert History

  • Blackouts

  • Metric Baselines

  • Past Changes

  • Pending Changes (where applicable)

Enterprise Manager Cloud Control Service Level Management (SLM)

Licensed CLI Verbs

The following Enterprise Manager command line interface (CLI) verbs are licensed as part of Enterprise Manager Cloud Control Service Level Management:

add_beacon
apply_template_tests
assign_test_to_target
delete_test
disable_test
enable_test
extract_template
remove_beacon
set_availability
set_key_beacons_and_tests
sync_beacon

Enterprise Manager Cloud Control Service Level Management (SLM)

Restricted-Use License

A restricted use license of Oracle Functional Testing is included for the purpose of recording test scripts only.