create_resolution_state

Creates a new resolution state that describes the state of incidents or problems. Only super administrators can execute this command. The new state is always added between the New and Closed states. You need to specify the exact position of this state in the overall list of states by using the position option. The position can be between 2 and 98.

The state is applicable by default to both incidents and problems. You can use the applies_to option to indicate that the state is applicable only to incidents or problems. A success message is reported if the command is successful. An error message is reported if the create fails.

Format

emcli create_resolution_state
      -label="label_for_display"
      -position="display_position"
       [-applies_to="INC|PBLM"]

[ ]  indicates that the parameter is optional

Options

• label

  End-user visible label of the state. The label cannot exceed 32 characters. You can change this later if needed.

• position

  Position of this state within the overall list of states. This is used when displaying the list of states in the user interface. The position can be between 2 and 98. You can change the position of the state later if needed.

  It is recommended that you set the position with sufficient gaps to facilitate moving states around. For example, if you set the positions to 5, 10, and 15 instead of 2, 3, and 4, it is easier to move a state from position 15 to 9, for instance, in contrast to the latter scheme, in which you would have to move all states to provide space for the reordering.

• applies_to

  Indicates that the state is applicable only for incidents or problems. By default, states apply to both incidents and problems. Supported values are "INC" or "PBLM".

Examples

Example 1

This example adds a resolution state that applies to both incidents and problems at position 25.

emcli create_resolution_state -label="Waiting for Ticket" -position=25

Example 2

This example adds a resolution state that applies to problems only at position 35.

emcli create_resolution_state -label="Waiting for SR" -position=35 -applies_to=PBLM