Manage Incidents

Enterprise Manager Mobile provides an easy-to-use interface that puts the complete incident management lifecycle in the palm of your hand. This short example shows you how to use Enterprise Manager Mobile to manage a critical severity incident.

1. Navigate to Incident Manager. Tap Incident Manager (bell icon).

   
   
   

   Alternatively, you can drill down to specific incidents, problems, and jobs for monitored targets directly from the Enterprise Summary screen.

2. Drill down to view a list of incidents of a specific severity. For example, tap Critical to view all incidents with Critical severity.

   Note:

   You can also drill down on incidents directly from the Enterprise Summary screen.

   
   
   

   Optionally, you can click Filter to filter the list of incidents/problems/events by Last Updated, custom Date Range (Note: This will override the date range specified in the original view definition.), Resolution, or Category.

3. Tap on a critical incident of interest to view details. The icons in the bottom navigation bar change to reflect the various operations you can perform on this incident/problem.

   
   
   

   Icon	Action
   	Acknowledge the incident/problem/job.
   	Add a comment to the incident/problem.
   	Share the incident/problem details with another administrator.
   	Allows you to manage the incident. You can: Change the status of the incident. Set the priority: Urgent, Very High, High, Medium, Low Escalate the issue: Level 1 - Level 4 Specify/Change the owner. Add a comment.
   	Allows you to edit the status of the incident. Edit the incident/problem summary. Suppress the incident/problem. Clear the incident/problem.

4. Modify the incident summary.

   
   
   
   
   
5. Acknowledge and take ownership of the incident.

   
   
   

6. Add a comment to the incident details.

   
   
   

7. Share the incident information with a fellow administrator to help with the resolution.