Connectors
An Oracle Management Connector integrates third-party management systems with Enterprise Manager. There are two types of connectors: Event connectors and helpdesk connectors.
Using the event connector, you can configure Enterprise Manager to share events with non-Oracle management systems. The connector monitors all events sent from Oracle Enterprise Manager and automatically updates alert information in the third-party management system. Event connectors support the following functions:
-
Sharing of event information from Oracle Enterprise Manager to the third-party management system.
-
Customization of event to alert mappings between Oracle Enterprise Manager and the third-party management system.
-
Synchronization of event changes in Oracle Enterprise Manager with the alerts in the third-party management system.
Using the helpdesk connector, you can configure Enterprise Manager to create, update, or close a ticket for any event created in Enterprise Manager. The ticket generated by the connector contains the relevant information about the Enterprise Manager incident, including a link to the Enterprise Manager console to enable helpdesk analysts leverage Enterprise Manager's diagnostic and resolution features to resolve the incident. In Enterprise Manger, the ticket ID, ticket status, and link to the third-party ticketing system is the shown in the context of the incident. This provides Enterprise Manager administrators with ticket status information and an easy way to quickly access the ticket.
Available connectors include:
-
BMC Remedy Service Desk Connector
-
HP Service Manager Connector
-
CA Service Desk Connector
-
HP Operations Manager Connector
-
Microsoft Systems Center Operations Manager Connector
-
IBM Tivoli Netcool/OMNIbus Connector
-
ServiceNow Management Connector
For more information about Oracle-built connectors, see the Enterprise Manager Plug-ins Exchange.