Table of Contents
- List of Examples
- List of Figures
- List of Tables
- Title and Copyright Information
- Preface
- 1 Introduction to the Connector
- 2 Installing and Uninstalling the Connector
- 3 Configuring the Connector
- 4 Creating Service Manager Tickets
-
5
Using Out-of-Box Templates
- Out-of-Box HP Service Manager Templates
- Reading and Mapping Ticket Templates
- Customizing Ticket Templates
- Exporting the Ticketing Template Files
- Modifying Ticket Templates
- Custom Template Examples
- 6 Customizing Support Ticketing Inbound Operations
- A Enabling SSL for HTTPS
- B Preventing HP Service Manager Update Issues
- C Enterprise Manager Incident Format
- D HP Service Manager WSDL Format
- E Enterprise Manager Incident Examples
- Index