Table of Contents Table of Contents Title and Copyright Information Preface Audience Documentation Accessibility Related Resources Conventions 1 Introduction to the Connector Versions Supported Ticket Generation Contents Auto Ticketing Manual Ticketing Ticket Templates Grace Period Retry 2 Installing and Configuring the Connector Prerequisites Installing the Connector Creating a Connector Instance Configuring the Connector Enabling or Disabling the Connector Providing General Settings Working with Ticket Templates Adding Ticket Templates Viewing Template Code Removing a Template Editing Templates Restoring Templates Deleting the Connector 3 Creating PagerDuty Tickets Automatically Creating a Ticket Manually Creating a Ticket 4 Using Default Templates Template Process Reading Ticket Templates Customizing Ticket Templates Defining New Templates Index