12 Generative AI Assistant

Learn about Ask EM, the Enterprise Manager Generative AI assistant, and its configuration.

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About Ask EM

Ask EM is the Enterprise Manager Generative AI assistant that covers different use cases, including chat and text generation, simplifying information discovery and increasing productivity.

Starting with version 24.1, Oracle Enterprise Manager introduces the integration with OCI Generative AI service, delivering a powerful new solution called Ask EM for answering Enterprise Manager-related natural language queries. Ask EM leverages retrieval-augmented generation (RAG) technology to maximize response accuracy and relevance. The Gen AI assistant is specifically trained on the Enterprise Manager specific version of Enterprise Manager technical content, ensuring fast and reliable answers on a wide range of configuration, usage, and analysis questions.

Ask EM features two independent interfaces to streamline the user experience:

  1. Telemetry: Provides direct links to relevant Enterprise Manager widgets and robust data visualization tools, enabling users to quickly access monitoring and analytic resources.


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  2. Documentation: Supplies direct access to pertinent sections of the comprehensive Enterprise Manager product documentation, supporting deeper exploration and learning.


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With these capabilities, Ask EM simplifies information discovery and enhancing productivity for all Enterprise Manager users.

Configuring Ask EM

To configure Ask EM, perform the following steps:

  1. Log into EM as Super Administrator and click on the Ask EM icon on the upper right hand corner Ask EM to automatically launch the setup wizard.
  2. An Oracle Cloud Account in a Gen AI region and an Ops Insights subscription (enabled on a host or a database) are required.

    If you are already a cloud customer, but not yet in a Gen AI region, see Subscribing to an Infrastructure Region. Once you are logged in to your account, make a note of the following:

    1. Tenancy OCID. See Finding Your Tenancy OCID for more details.
    2. User OCID. See Finding Your User OCID for more details.
    3. Public Key Fingerprint. See Finding Your Public Key Fingerprint for more details.
    4. Private Key Fingerprint. See Finding Your Private Key Fingerprint for more details.
  3. Create a new OCI Named Credential or use an exiting one. Use the values you noted above.
  4. Enable Auditing if you would like to audit session creation or termination. By default auditing is disabled.
  5. Select a region where Gen AI is enabled.
  6. Test Connection and Save.
  7. By default, all Super Administrators are provided with the EM_ASKEM_ADMIN role. Optionally, you can grant the EM_ASKEM_ADMIN role to all Administrators you would like to have access to Ask EM and then save it. These EM Administrators will have access to both the Telemetry and Documentation interfaces.

As a Super Administrator, you have the ability to configure granular access controls for Ask EM. Using Resource Privileges, you can specify whether individual users have access to only the Telemetry tab, only the Documentation tab, or both. For example, to restrict a user’s access to just the Ask EM Documentation interface, create or edit an Administrator account, navigate to Other Resource Privileges, and, under the resource type: Ask EM Assistant, assign the Documentation privilege.

By default the Ask EM interface is enabled in Enterprise Manager.

To disable it, run the following command on the primary OMS host: 

emctl set property -name enable_genai_assistant -value false

To re-enable it, run the following command on the primary OMS host: 

emctl set property -name enable_genai_assistant -value true