Table of Contents

• Title and Copyright Information
• Preface
  • Audience
  • Documentation Accessibility
  • Related Documentation
  • Conventions
• 1 Building a Ticketing Connector
  • Introduction to Ticketing Connectors
  • How a Ticketing Connector Functions
    • Configuring the Connector
    • Creating a Ticket
    • Updating a Ticket
    • Clearing a Ticket
    • Synchronizing Ticket Status (Optional)
  • Prerequisites
  • Extracting Schema Files
  • Building a Ticketing Connector
    • Determining Connector Functionality
    • Developing Required Template Files
      • getTicket Request Template
      • getTicket Response Template
      • Default Template(s)
      • createTicket Response Template
      • publishTicket Request Template
    • Defining the Connector Descriptor File
      • Connector Deploy Field Information
      • Connector Information Section
      • Sample Connector Information Section
      • Authentication Section
      • Sample Authentication Section
      • Connectivity Test Variable Section
      • Sample Connectivity Test Variable Section
      • External URL Section
      • Sample External URL Section
      • Service Section
      • Sample Service Section
      • Template Registration Section
      • Sample Template Registration Section
      • Complete Ticketing Connector Deployment File
  • Packaging and Deploying the Ticketing Connector
• 2 Building an Event Connector
  • Introduction to the Event Connector
  • How an Event Connector Functions
  • Prerequisites
  • Extracting Schema Files
  • Building an Event Connector
    • Determining Connector Functionality
    • Developing Required Template Files
      • setup/initialize/uninitialize/cleanup Request Template
      • setup/initialize/uninitialize Response Template
      • createEvent/updateEvent Request Template
      • createEvent/updateEvent Response Template
    • Defining the Connector Descriptor File
      • Connector Deploy Field Information
      • Connector Information Section
      • Sample Connector Information Section
      • Authentication Section
      • Sample Authentication Section
      • Service Section
      • Sample Service Section
      • Template Registration Section
      • Sample Template Registration Section
      • Complete Event Connector Deployment File
  • Packaging and Deploying the Event Connector
• 3 Building a Data Exchange Connector
  • Introduction to the Data Exchange Connector
    • Enterprise Manager and External Management System
    • Data Forwarding Frequency Options and Modes
  • Data Exchange Concepts
    • Data Exchange Hub
    • Inbound Data Exchange Session
    • Outbound Data Exchange Session
      • Normalized Message Format
      • Denormalized Message Format
    • Message Schemas
    • Data Source
    • Average Data
  • Setting up a Data Exchange Connector
    • Creating a Data Exchange Hub
    • Using a Third-Party JMS Server as a Data Exchange Hub
    • Creating an Outbound Data Exchange Session
    • Outbound JMS Destinations
    • Outbound Message Schema
      • Normalized Message Format
      • Denormalized Message Format
    • Tuning Outbound Session Message Parameters
    • Creating an Inbound Data Exchange Session
    • Inbound JMS Destinations
    • Inbound Message Schemas
      • Inbound Indicators Schema
      • Message Semantics
      • Inbound Alert Schema
  • Using an OC4J as a Data Exchange Hub
  • Tips and Troubleshooting Information
    • Data Exchange Hub Connection Errors
    • Notification Methods and Rules
      • Notification Method
      • Notification Rules
    • Data Flow Tips
    • Log Files
    • End-to-End Flow Sample Demonstrations
  • Suggested Reading
• 4 Reference Tables
  • Request Attributes
  • Response File Properties for the Windows Platform
    • sl_OHPartitionsAndSpace_valueFromDlg Property
    • ret_PrivIntrList Property
  • Queryable Properties
  • Complex Response Properties
  • Status Codes
• A Ticketing Connector Samples
• B Error Messages and Debugging
  • Error Messages
  • Debugging
    • Specifying the Debug Option
    • Viewing Debug Messages
• C Event Connector Samples
• D Default Template Example
  • Create Mappings
  • Update Mappings
  • Completed Templates
    • Completed First Template Example
    • Completed Second Template Example
• E Create Event Template Example
  • Study Data in External Application
  • Study Data in Enterprise Manager
  • Determine the Mapping for the Template
  • Create the Template
  • Create Mappings
    • Mapping the Summary Field
    • Mapping the Description Field
    • Mapping the Severity Field
    • Mapping the Priority Field
  • Completed Template Examples
• F Sample Incident Data
  • Sample Create Transaction
  • Sample Update Transaction
  • Sample Close Transaction
• G Sample Event Data
  • Sample Create Transaction
  • Sample Update Transaction
  • Sample Close Transaction