Slack

Using a Slack Webhook, you can configure EM to send events or incidents data directly into a Slack channel.

How to set up Slack Notifications - YouTube Video

Add a Slack notification method

  1. Get the Slack channel’s incoming Webhook URL.

    Note:

    You must be the workspace owner to get the incoming webhook URL.
  2. Click Add Notification Method in the Webhooks and Slack page.
  3. Select from the drop-down list to what you want the notification method to apply (Incidents or Events), and click Slack:
    • Incidents
      add a slack webhook for incidents

    • Events
      add a slack webhook for events

  4. Enter a name and description for your notification method.

  5. Enter the Slack channel’s incoming Webhook URL, and optionally other connection details.

    Note:

    Make sure the Slack channel’s incoming Webhook URL is in the https://hooks.slack.com/services/... format.

  6. Optionally, modify the Slack Payload. You can see the available payload variables by opening the Payload variable list on the right.
  7. Click Create.

Test a Slack notification method

  1. From the Webhooks and Slack Page, select the icon under the Actions menu for the notification method you want to test, and select Test Notification Method.

  2. Check the name of the notification method is correct in the Test Notification Method dialog box and select Test.

  3. Check the status of the test is Succeeded, and navigate to the Slack channel used to see the sample test incident notification.

Assign a Slack notification method to an incident rule

  1. From the Setup menu, navigate to Incidents, and select Incidents Rules.

  2. Create a rule set or select an existing rule set, and select Edit.

  3. In the Rules section, select a rule and select Edit.

  4. Review and edit as needed the incidents to which the rules apply, and select Next.

  5. Select an action and select Edit.

  6. From the Send Notification section, navigate to Advance Notifications, and select the Slack notification method to be assigned. Select Continue.

  7. Select Next.

  8. Provide a Name and a Description for the rule set, and select Next.

  9. Review the rule set, edit as needed, and select Continue.

  10. Select Save.