1. Developer's Guide
  2. Customizing BRM Server Components
  3. Storing Customer Profile Information

16 Storing Customer Profile Information

Learn how to customize information stored in the Oracle Communications Billing and Revenue Management (BRM) database.

Topics in this document:

About Storing Customer Profile Information

You can collect information about your customers and store them in the database in the /profile objects. In the profile object, you store marketing or other information relevant to your company, but not necessarily used for accounting. A /profile storable class is a top-level class in BRM, which you subclass to define /profile storable classes for your specific needs. It contains the standard top-level object fields and a field which is a pointer to the POID of the /account object with which it is associated.

The /account object is not used to store this marketing information because inheriting the /account object to store these fields would cause object-type collisions if a variety of enhanced services were installed on the same BRM installation.

Because /profile objects are linked to specific /account objects, any number of different /profile objects can be linked to the same /account object. However, each /profile object can be linked to only one /account object.

After you define a /profile storable class, you use the Customer FM standard opcodes and Customer FM policy opcodes to create, delete, modify, and validate profile objects.

Using Profile Objects to Collect Customer Profiles

This section describes how to use profile objects to collect customer profiles.

Defining a Profile Subclass

Use the Storable Class Editor to create /profile storable subclasses.

See "Creating Custom Fields and Storable Classes" for details on adding storable subclasses and fields to the database.

Creating a Profile Object

To create a profile object:

  1. Create an flist with a PIN_FLD_INHERITED field containing your specific profile information.

  2. Pass this flist into PCM_OP_CUST_CREATE_PROFILE.

Modifying a Profile Object

To modify a profile object:

  1. Modify the /profile object flist.

  2. Pass this flist into PCM_OP_CUST_MODIFY_PROFILE.

Deleting a Profile Object

To delete a /profile object, use PCM_OP_CUST_DELETE_PROFILE.

Validating Profile Objects

To validate /profile objects, you customize the following customer FM policy opcodes:

  • PCM_OP_CUST_POL_PREP_PROFILE

  • PCM_OP_CUST_POL_VALID_PROFILE

For more information on customizing policy opcodes, see "About System and Policy Opcodes".