9 Enabling In-Flight Changes to Service Orders

This document describes how to enable in-flight changes to provisioning in Oracle Communications Billing and Revenue Management (BRM).

See also:

• About Provisioning

• Provisioning Telco Services by Using Services Framework Manager

• Testing Provisioning Using BRM Network Simulator

Enabling In-Flight Changes to Service Orders

By default, Services Framework provisioning generates only one service order for a particular service at a time. For example, when a customer adds a service, such as GPRS telephony, Services Framework provisioning generates a service order to activate the service. Services Framework does not generate any other service orders for that GPRS telephony service until the external provisioning agent sends a response and Services Framework updates the GPRS telephony service's status in the BRM database. This prevents the external provisioning agent from overwriting service changes or processing service orders out of order.

You can enable Services Framework provisioning to generate multiple service orders for a particular service before it receives a response from the external provisioning agent and updates the service's status. This enables you to make in-flight changes to a service's provisioning request. For example, one service order could activate a GPRS telephony service and a second service order could correct the device ID associated with the service.

Note:

When Services Framework sends multiple service orders for a particular service to the external provisioning agent, it waits until it has received a response for all requests before updating the service's status in the BRM database.

To enable Services Framework provisioning to generate new service orders for a service that already has a provisioning request in process:

1. Open the CM configuration file (BRM_home/sys/cm/pin.conf) in a text editor.

2. Add the following support_multiple_so entry to the file:

   - fm_tcf support_multiple_so 1
   

   where:

   • 0 prohibits Services Framework provisioning from generating new service orders for a service that already has a provisioning request in process. This is the default.

   • 1 allows Services Framework provisioning to generate service orders for services that already have a provisioning request in process.

3. Save and close the file.

4. Restart the CM.