12 Event Browser

You can search for events, investigate related account activity, and adjust or dispute events by using Event Browser in Oracle Communications Billing Care.

For information about working with Event Browser, see the following topics:

• About Event Browser

• Searching for Events in Event Browser

• Clearing Event Search Criteria

• Viewing Event Details in Event Browser

• Adjusting Events in Event Browser

• Disputing Events in Event Browser

About Event Browser

Use Event Browser to investigate customer inquiries about billing, usage, payments, and other account activity. Event Browser displays event details and related account, service, bill, item, balance impact, charge, and accounts receivable (A/R) information.

Depending on your permissions, you can adjust or dispute one or more events from the search results.

Searching for Events in Event Browser

Use Event Browser to search by account, bill, service, or event information.

To search for events, complete the following steps:

1. On the Billing Care landing page, select Event Browser.

   The Event Browser page appears.

2. Under Filter, select Edit Filter next to Account, Bill, Service, or Event.

   The Filter dialog box appears.

3. Enter one or more criteria:

   • For accounts: Enter a first name, last name, company name, account number, or account status.

   • For bills: Enter a bill number or item number.

   • For services: Enter a service ID or select a service type.

   • For events: Select an event type, created time, or effective time.

4. Click Update.

5. Repeat steps 2 through 4 to add criteria from another filter area.

Billing Care displays the events that match the search criteria.

Clearing Event Search Criteria

You can clear criteria from one filter area or from all filter areas.

To clear criteria from one filter area, complete the following steps:

1. Under Filter, select Edit Filter next to the filter area that you want to change.

2. Clear the fields that you no longer want to use.

3. Click Update.

To clear all filter criteria, click Reset.

Viewing Event Details in Event Browser

View event details to investigate customer account activity.

To view event details, complete the following steps:

1. Search for events. See "Searching for Events in Event Browser".

2. In the search results, select the checkbox for the event that you want to view.

3. To open the associated account, click the account number link on the right.

4. Click View.

   The event log page appears.

5. Review the event, account, service, bill, item, A/R action, balance impact, and charge information.

Adjusting Events in Event Browser

You can adjust one or more events after you investigate the event details.

To adjust events, complete the following steps:

1. Search for events. See "Searching for Events in Event Browser".

2. In the search results, select the events that you want to adjust.

   Tip:

   To help you view the selected events, click Show Selected to group them at the top of the search results.

3. At the top of the page, click Adjustment.

   The Event Adjustment dialog box appears.

4. For What to Adjust, select Amount and tax, Amount only, or Tax only.

5. For Amount or Percentage, enter the adjustment amount or percentage.

6. For Effective, select or enter the date when the adjustment takes effect.

7. Select a reason and, optionally, enter notes.

8. Review the available amount, adjustment amount, and amount due after the adjustment.

9. Click Save.

   Billing Care applies the adjustment to the selected events.

Table 12-1 describes the fields and buttons in the Event Adjustment dialog box.

Table 12-1 Event Adjustment Dialog Box

Field or Button	Description
What to Adjust	Select Amount and tax, Amount only, or Tax only.
How to Apply Adjustment Amount	For multiple events, select how Billing Care applies the adjustment amount to the events.
Amount or Percentage	Enter an adjustment amount or percentage.
Effective	Select or enter the date when the adjustment takes effect.
Select a reason	Select the reason that most closely matches the situation.
Enter notes here	Enter optional notes about the adjustment.
Save or Cancel	Click Save to apply the adjustment, or click Cancel to close the dialog box without saving.

Disputing Events in Event Browser

You can open a dispute for one or more events after you investigate the event details.

To dispute events, complete the following steps:

1. Search for events. See "Searching for Events in Event Browser".

2. In the search results, select the events that you want to dispute.

   Tip:

   To help you view the selected events, click Show Selected to group them at the top of the search results.

3. At the top of the page, click Dispute.

   The Dispute Event dialog box appears.

   Note:

   You cannot open multiple disputes for the same event.

4. For What to Dispute, select Amount and tax, Amount only, or Tax only.

5. For Amount or Percentage, enter the disputed amount or percentage.

6. For Effective, select the effective date.

7. Select a reason and, optionally, enter notes.

8. Click Save.

   Billing Care opens a dispute for the selected events.

Table 12-2 describes the fields and buttons in the Dispute Event dialog box.

Table 12-2 Dispute Event Dialog Box

Field or Button	Description
What to Dispute	Select Amount and tax, Amount only, or Tax only.
Amount or Percentage	Enter a disputed amount or percentage.
Effective	Select the effective date.
Select a reason	Select the reason that most closely matches the situation.
Enter notes here	Enter optional notes about the dispute.
Save or Cancel	Click Save to open the dispute, or click Cancel to close the dialog box without saving.