5.2.8.4 SEPPPN32fMediationUnreachable

Table 5-46 SEPPPN32fMediationUnreachable

Field Details
Trigger Condition

Mediation service is not accessible
Severity Critical
Alert details provided Summary
 namespace: {{ $labels.namespace}}, podname: {{ $labels.pod}}, timestamp: {{ with query "time()" }}{{ . | first | value | humanizeTimestamp }}{{ end }}: Mediation service is not accessible because {{ $labels.http_error_message }}
Expression:
increase(ocsepp_pn32f_mediation_response_failure_total {namespace="sepp-namespace",http_status="504 GATEWAY_TIMEOUT"}[10m]) > 0 or (ocsepp_pn32f_mediation_response_failure_total {namespace="sepp-namespace",http_status="504 GATEWAY_TIMEOUT"} unless ocsepp_pn32f_mediation_response_failure_total {namespace="sepp-namespace",http_status="504 GATEWAY_TIMEOUT"} offset 10m)
OID 1.3.6.1.4.1.323.5.3.46.1.2.4010
Metric Used ocsepp_pn32f_mediation_response_failure
Resolution

This alert will be raised when Mediation microservice is not accessible.

Possible Resolution:
  1. Check if the Mediation microservice pod is up.
  2. Check if Mediation Service Name and servicePort number is correct.