CCS Subscriber Feature Nodes

Change PIN

Prompts the user to enter digits to change their PIN.

Node exits – Change PIN

This node has one entry and four exits. The number of exits cannot be changed.

Exit	Cause	Description
1	Success	The subscriber's PIN was successfully changed.
2	Unsupported	Any condition, error, failure that occurred, not covered by the other three exits.
3	Abandon	The subscriber hung up before the PIN was changed,
4	Escape	The subscriber pressed the Escape key.

Configuration fields – Change PIN

This table describes the function of each field.

Field	Description
First PIN Prompt	This is the announcement to play that requests the subscribers to enter their new PIN.
Timeout	This is the announcement to play when the subscriber has not responded in the configured amount of time. Note: The timeout time is different between the first digit and the rest of the digits, defined by the acs.conf parameters `FirstDigitTimeout` and `InterDigitTimeout`. See ACS Technical Guide.
PIN Too Long	This is the announcement to play when the entered PIN contained too many digits. Note: This is un-configurable and set at ten digits.
PIN Too Short	This is the announcement to play when the entered PIN contained too few digits. Note: This is un-configurable and set at four digits.
Max Retries Exceeded	This is the announcement to play when the subscriber has had more than the configured number of attempts to change their PIN. Note: The number of retries is defined by the eserv.config parameter `MaximumMenuRetries`. See CCS Technical Guide.
Second PIN Prompt	This is the announcement to play that requests the subscribers to enter their new PIN again for confirmation.
PIN Mismatch	This is the announcement to play when the second PIN entry is not the same as the first PIN entry.

Configuring the node – Change PIN

Follow these steps to configure the node.

From the First PIN Prompt drop down lists, select the announcement requesting the new PIN.
From the Timeout drop down lists, select the announcement to use when the subscriber has failed to respond.
From the PIN Too Long drop down lists, select the announcement to use when the entered PIN has too many digits.
From the PIN Too Short drop down lists, select the announcement to use when the entered PIN has too few digits.
From the Max Retries Exceeded drop down lists, select the announcement to use when the subscriber has run out of attempts to change their PIN.
From the Second PIN Prompt drop down lists, select the announcement requesting the new PIN again for confirmation.
From the PIN Mismatch drop down lists, select the announcement to use when the entered PIN values are not the same.
Click Save.

Credit Card Details Change

Warning: This feature node has now been deprecated and should no longer be used. This feature node will still function in existing control plans. For new control plans there is currently no replacement feature node.

The Credit Card Details Change feature node allows the user to enter a new expiry date for their Credit Card.

The user is prompted to enter the Credit Card Number.
If the number is valid, the user is prompted for a new Expiry date.
If the date is valid, the user is prompted to confirm the expiry date and the account record is updated.

If the customer exceeds the number of allowed invalid entries (as defined in the asc.conf. Refer to ACS Technical Guide for further information) the account will be frozen.

Node exits – Credit Card Details Change

This node has one entry and five exits. The number of exits cannot be changed.

Exit	Cause	Description
1	Unsupported	Either error / failure, the Domain being used does not support this feature node, or no selection has been made.
2	Success	The credit card details have been changed successfully.
3	Abandon	The caller has abandoned the call.
4	Escape	The caller has selected the Escape option.
5	Frozen	The account has been frozen.

Configuration fields – Credit Card Details Change

This table describes the function of each field.

Field	Description
Announcement Set	List of all the available announcement sets.
Announcement Entry	List of all the announcements belonging to the selected announcement set.

Configuring the node – Credit Card Details Change

Follow these steps to configure the node.

For each relevant announcement, use the drop down lists to select the pre-recorded announcements that are to be played as prompts to the caller.

Select the specific Announcement Set to which the Announcement Entry belongs. Only valid announcements are available from the lists.
Click Save.

Note: This will be grayed out until all the announcement sets have been selected.

Credit Card Recharge Menu

Warning: This feature node has now been deprecated and should no longer be used. This feature node will still function in existing control plans. For new control plans there is currently no replacement feature node.

The Credit Card Recharge Menu feature node allows the user access to the Credit Card Recharge facility, and to change their Credit Card Recharge details. The feature node allows the user:

Access to the Credit Card Recharge facility
To change their Credit Card Recharge details

For security, all Credit Card details are stored in the system and a PIN is used to access the recharge node.

Node exits – Credit Card Recharge Menu

This node has one entry and six exits. The number of exits cannot be changed.

Exit	Cause	Description
1	Unsupported	Either, error / failure, the Domain being used does not support this feature node, or the caller has not made a menu selection.
2	Abandon	The caller has abandoned the call.
3	Escape	The caller has selected the Escape option.
4	Recharge	The caller has selected the Recharge option.
5	Change Code	The caller has selected the Change PIN option.
6	Change Details	The caller has selected the Change Credit Card Details option.

Configuration fields – Credit Card Recharge Menu

This table describes the function of each field.

Field	Description
Announcement Set	List of all the available Announcement Sets.
Announcement Entry	List of all the announcements belonging to the selected Announcement Set.

Configuring the node – Credit Card Recharge Menu

Follow these steps to configure the node.

For each announcement, use the drop down lists to select the pre-recorded announcements that are to be played as prompts to the caller.

Select the specific Announcement Set to which the Announcement Entry belongs. Only valid announcements are available from the lists.
Click Save.

Note: This will be greyed out until all the announcements have been selected.

Credit Card Secret Code Change

Warning: This feature node has now been deprecated and should no longer be used. This feature node will still function in existing control plans. For new control plans there is currently no replacement feature node.

The Credit Card Secret Code Change feature node allows the user to enter a new Credit Card PIN. User security access should be verified before this node is reached. On successfully entering the PIN, the account record is updated.

Node exits – Credit Card Secret Code Change

This node has one entry and four exits. The number of exits cannot be changed.

Exit	Cause	Description
1	Success	The credit card PIN details have been changed successfully.
2	Unsupported	Either, error / failure, the Domain being used does not support this feature node, or the caller has not selected an entry.
3	Abandon	The caller has abandoned the call.
4	Escape	The caller has selected the Escape option.

Configuration fields – Credit Card Secret Code Change

This table describes the function of each field.

Field	Description
Announcement Set	List of all the available announcement sets.
Announcement Entry	List of all the announcements belonging to the selected announcement set.
EnableAnnouncement	Allows the selected announcements to be played.

Configuring the node – Credit Card Secret Code Change

Follow these steps to configure the node.

For each relevant announcement, use the drop down lists to select the pre-recorded announcements that are to be played as prompts to the caller.

Select the specific Announcement Set to which the Announcement Entry belongs. Only valid announcements are available from the lists.
Select the Enable Announcement check box as required to enable the Play Re-enter Code Announcement.
Click Save.

Note: This will be greyed out until all the announcement sets have been selected.

Credit Card Starter Menu

Warning: This feature node has now been deprecated and should no longer be used. This feature node will still function in existing control plans. For new control plans there is currently no replacement feature node.

The Credit Card Starter Menu feature node collects a security PIN from the user for identity verification when the user attempts credit card recharges on their account. The node first verifies the user by asking them to enter their credit card number and expiry, then checks to see if the values entered match the values stored in the system.

Node exits – Credit Card Starter Menu

This node has one entry and six exits. The number of exits cannot be changed.

Exit	Cause	Description
1	Unsupported	Either, error / failure, the Domain being used does not support this feature node, or the number of menu retries has exceeded the limit.
2	Success	The credit card PIN details have been stored.
3	Abandon	The caller has abandoned the call.
4	Escape	The caller has selected the Escape option.
5	Frozen	The caller's account status is Frozen, and they are therefore forbidden to use this node.
6	No CC Details	No credit card details exist for this caller, and they are therefore forbidden to use this node.

Configuring the node – Credit Card Starter Menu

Follow these steps to configure the node.

For each relevant announcement, use the drop down lists to select the pre-recorded announcements that are to be played as prompts to the caller.

Select the specific Announcement Set to which the Announcement Entry belongs. Only valid announcements are available from the lists.
Click Save.

Note: This will be greyed out until all the announcement sets have been selected.

Do Credit Card Recharge

Warning: This feature node has now been deprecated and should no longer be used. This feature node will still function in existing control plans. For new control plans there is currently no replacement feature node.

The Do Credit Card Recharge feature node allows the user to recharge an account using a credit card. There are nine possible recharge options, which may be configured in any combination and played as a single menu. The caller may then recharge the account using the selected option.

The feature node will filter out all expenditure balance types and not include then in the played message. See CCS User's Guide - Balance Types topic.

Node exits – Do Credit Card Recharge

This node has one entry and four exits. The number of exits cannot be changed.

Exit	Cause	Description
1	Success	The account has been successfully recharged.
2	Escape	The caller has selected the Escape option.
3	Abandon	The caller has abandoned the call.
4	Unsupported	Either, error / failure, the Domain being used does not support this feature node, or the caller has not chosen an option from the menu.

Configuration fields – Do Credit Card Recharge

This table describes the function of each field.

Field	Description
Announcement Set	List of all the available announcement sets.
Announcement Entry	List of all the announcements belonging to the selected announcement set.
EnableAnnouncement	Allows the selected announcements to be played.

Configuring the node – Do Credit Card Recharge

Follow these steps to edit the node configuration.

For each relevant announcement, use the drop down lists to select the pre-recorded announcements that are to be played as prompts to the caller.

Select the specific Announcement Set to which the Announcement Entry belongs. Only valid announcements are available from the lists.
Select the Enable Announcement check boxes as required to enable the Play Title Announcement and Play Confirm Change Announcement.
Click Save.

Note: This will be grayed out until all the announcement sets have been selected.

Note: The caller has three chances to press an invalid key, or to let the menu timeout, before the Abandon exit branch is taken. If the caller presses the * key, the call is routed down the Escape branch.

Further reference:

The credit card recharge rules applying to this node, are defined in the Prepaid Charging, Subscriber Management, Product Type window. For more information, see CCS User's Guide.

Friends and Destination Configuration

Friends, Family and Destination Discount module

The Friends, Family and Destination Discount module seeks to apply a configured discount to calls made to numbers defined in a list, of up to 10 entries, for a particular account when made from an MSISDN associated with that account.

The discount percentage is the cumulative amount which is to be discounted in total for Friends and Family numbers.

The only time in which an individual call is discounted by the amount configured for the Friends and Family product associated with an account is when that account has only one Friends and Family number configured.

Friends and Destination discounting occurs either for a single number prefix or for a group of prefixes, depending on how the Friends/Destination Discount feature node is configured:

If Multi-Destinations is selected, then the percentage discount is applied to calls where the call prefix belongs to the same group as the discount prefix defined in this node (prefixes belong to the same group if they share the same announcement).
If Multi-Destinations is not selected, then the discount applies only to calls with the specified discount prefix.

Note: Only dialed numbers which exactly match the configured Friends and Family numbers will be discounted.

Node description - Friends and Destination Configuration

The Friends and Destination Configuration node enables the caller to maintain their friends and destination discount prefix. The node prompts the caller to select one of the following options:

Key	Function	Description
1	Add/Change Prefix	If no prefix has been previously defined for this subscriber, or enter a new prefix for discount calls.
2	Delete Prefix	Remove any existing prefix.
9	Activate Service	Enables the Friends and Destination discount service.

Note: The subscriber can have either the Friends and Family or the Friends and Destination service active. Activating the Friends and Destination service will mean that the Friends and Family service will no longer be in use.

Node exits – Friends and Destination Configuration

This node has one entry and four exits. The number of exits cannot be changed.

Exit	Cause	Description
1	Main Menu	The caller has selected the Main Menu option.
2	User Hang-up	The caller has abandoned the call.
3	Disconnect	The caller has entered too many invalid entries or has not made a selection from the menu.
4	Unsupported	Either, error / failure, the Domain being used does not support this feature node, or the caller has selected the Escape option.

Configuration fields – Friends and Destination Configuration

This table describes the function of each field.

Field	Description
Announcement Set	List of all the available announcement sets.
Announcement Entry	List of all the announcements belonging to the selected announcement set.
MaxInvalidDigits	The maximum number of invalid entries allowed.
AnnouncementTimeout	The timeout used for standard prompt announcements.
ListCyclingTimeout	The timeouts used during list cycling.
ListStartTimeout	The timeouts used during list start.
SendChargeSMS	Send SMS text message with change detail and cost.
Event Class	List of event types that can be billed.
Named Event	List of events for the event class selected.

Configuring the node – Friends and Destination Configuration

Follow these steps to configure the node.

For each relevant announcement, use the drop down lists to select the prerecorded announcements that are to be played as prompts to the caller.

Select the specific Announcement Set to which the Announcement Entry belongs. Only valid announcements are available from the lists.
Enter the maximum number of retries allowed for entering digits in the MaxInvalidDigit field.
Type the timeout period in seconds for all prompt and collect messages in the AnnouncementTimeout field.
Select the SendChargeSMS check box if the amount charged is to be sent to the caller.
Select the Event Class to use from the drop down list.
Select the Named Event to use from the drop down list.
Click Save.

Note: This will be grayed out until all the announcement sets have been selected.

Friends and Destination Discount

The Friends and Destination Discount node enables the Friends and Family / Friends and Destination service to apply the discount for that service as configured for the product type in use. The node is placed before any UATB node to set the required discount percentage for the call.

Node exits – Friends and Destination Discount

This node has one entry and three exits. The number of exits cannot be changed.

Exit	Cause	Description
1	Success	The caller has successfully exited the node and the correct discount override will be used.
2	Unsupported	Either error / failure or that the Domain being used does not support this feature node.
3	No Discount	The caller has not qualified for a Friends and Family / Friends and Destination discount. No discount will be applied to the call.

Configuration fields – Friends and Destination Discount

This table describes the function of each field.

Field	Description
Multi-Destinations	Determines whether the discount is applied to a single number prefix or to a group of prefixes. When selected, the discount is applied to all calls where the call prefix belongs to the same group as the discount prefix defined for the caller.

Note: Prefixes are grouped by announcement (prefixes that share the same announcement belong to the same group). You can use this facility to map prefixes by region.

Configuring the node – Friends and Destination Discount

Follow these steps to configure the node.

If required, tick the Multi_Destinations check box.
Click Save.

Friends and Destination Menu

The Friends and Destination Menu node informs the caller which service - if any - is currently active. The caller is then prompted to select which service they would like to maintain.

Node exits – Friends and Destination Menu

This node has one entry and six exits. The number of exits cannot be changed.

Exit	Cause	Description
1	Friends and Family	The caller has selected the Friends and Family option from the menu.
2	Friends and Destination	The caller has selected the Friends and Destination option from the menu.
3	User Hang up	The caller has abandoned the call.
4	Disconnect	The caller has entered too many invalid entries or has not made a selection from the menu.
5	Unsupported	Either error / failure or that the Domain being used does not support this feature node.
6	Escape	The caller has selected the Escape option.

Configuration fields – Friends and Destination Menu

This table describes the function of each field.

Field	Description
Announcement Set	List of all the available announcement sets.
Announcement Entry	List of all the announcements belonging to the selected announcement set.
MaxInvalidDigits	The maximum number of invalid entries allowed.
AnnTimeout	The timeout used for standard prompt announcements.

Configuring the node – Friends and Destination Menu

Follow these steps to configure the node.

For each relevant announcement, use the drop down lists to select the pre-recorded announcements that are to be played as prompts to the caller.

Select the specific Announcement Set to which the Announcement Entry belongs. Only valid announcements are available from the lists.
Type the maximum number of times a caller can enter a disallowed number in the MaxInvalidDigits field.
Type the length of time in seconds after the main announcement is played before the call is disconnected in the AnnTimeout field.
Click Save.

Note: This will be greyed out until all the announcement sets have been selected.

Friends and Family Configuration

The Friends and Family Configuration node enables the caller to maintain their friends and family service number list. The node plays announcements that:

Inform the caller of how many friends and family numbers they currently have stored in their list
Enable them to perform predefined functions using phone key pad buttons

Node exits – Friends and Family Configuration

This node has one entry and four exits. The number of exits cannot be changed.

Exit	Cause	Description
1	Main Menu	The caller has selected the Main Menu option.
2	User Hang-up	The caller has abandoned the call.
3	Disconnect	The caller has entered too many invalid entries or has not made a selection from the menu.
4	Unsupported	Either, error / failure, the Domain being used does not support this feature node, or the caller has selected the Escape option.

Configuration fields – Friends and Family Configuration

This table describes the function of each field.

Field	Description
Announcement Set	List of all the available announcement sets.
Announcement Entry	List of all the announcements belonging to the selected announcement set.
MaxInvalidDigits	The maximum number of invalid entries allowed.
AnnTimeout	The timeout used for standard prompt announcements.
ListCyclingTimeout	The timeouts used during list cycling.
ListStartTimeout	The timeouts used during list start.
SendChargeSMS	Send SMS text message with change detail and cost.
Event Class	List of event types that can be billed.
Named Event	List of events for the event class selected.

If the caller initiates a change or addition to the stored Friends and Family numbers list this node will bill the subscriber's account for the amount set in the Named Event panel of the Tariff screen for Friends and Family configuration changes.

Note: The subscriber can have either the Friends and Family OR the Friends and Destination service active. Activating the Friends and Family service will mean that the Friends and Destination service will no longer be in use.

Configuring the node – Friends and Family Configuration

Follow these steps to configure the node.

For each relevant announcement, use the drop down lists to select the prerecorded announcements that are to be played as prompts to the caller.

Select the specific Announcement Set to which the Announcement Entry belongs. Only valid announcements are available from the lists.
Type the maximum number of times a caller can enter a disallowed number in the MaxInvalidDigits field.
Type the length of time in seconds after the main announcement is played before the call is disconnected in the AnnTimeout field.
Type the length of time in seconds a list announcement is played before the call is disconnected in the ListCyclingTimeout field.
Type the length of time a list announcement is played before the call is disconnected in the ListStartTimeout field.
Select the SendChargeSMS check box if the amount charged is to be sent to the caller.
Select the Event Class to use from the drop down list.
Select the Named Event to use from the drop down list.
Click Save.

Note: This will be grayed out until all the announcement sets have been selected.

Get Destination Prefix

The Get Destination Prefix node retrieves the longest matching favourite destination prefix for a provided number.

The feature node:

Uses the source digits to look up the friends and destination prefix map
The longest matching friends and destination prefix is found
The result is stored in the destination prefix profile field.

The source number will be provided in one of the following profile field types:

Limited Number String
Number String

The feature node will place the prefix in a profile field of type:

Number String.

Node exits – Get Destination Prefix

This node has one entry and three exits. The number of exits cannot be changed.

Exit

Cause

Description

1

Success

The destination prefix was found, and the announcement was played.

2

Not Found

No mappings were found for the provided number.

3

Error

One of:

Source number profile field missing
General error

Configuration fields – Get Destination Prefix

This table describes the function of each field.

Field	Description
Source Digits section	The profile Data Type, Location and Field for the source digits information.
Destination Prefix section	The profile Data Type, Location and Field for the destination prefix information.

Configuring the node – Get Destination Prefix

Follow these steps to configure the node.

Select the Source Digits Data Type, Location and Field from the drop down lists.
Select the Destination Prefix Data Type, Location and Field from the drop down lists.
Click Save.

Note: The list of data types is fixed at installation time for each feature node or screen.

Further reference:

For information about profile blocks (data type, location, and field) and how to use them, see Profile Blocks and Tags.
The primary tag lists are configured in the SMS > Services > ACS Service > Configuration > Profile Tag Details and Profile Tag Mapping tabs (see ACS User's Guide, Profile Tag Details for more information).

Help Information

The Help Information node provides an information service over the phone. The caller navigates through a menu of help topics and listens to the recorded messages on the topics of their choice.

Node exits – Help Information

This node has one entry and three exits. The number of exits cannot be changed.

Exit	Cause	Description
1	Unsupported	Either, error / failure, the Domain being used does not support this feature node, or the caller has not made a menu selection.
2	Abandon	The caller has abandoned the call.
3	Success	The caller has exited the node successfully.

Configuration fields – Help Information

This table describes the function of each field.

Field	Description
Announcement Set	List of all the available announcement sets.
Announcement Entry	List of all the announcements belonging to the selected announcement set.

Configuring the node – Help Information

Follow these steps to configure the node.

For each relevant announcement, use the drop down lists to select the pre-recorded announcements that are to be played as prompts to the caller.

Select the specific Announcement Set to which the Announcement Entry belongs. Only valid announcements are available from the lists.
Click Save.

Note: This will be greyed out until all the announcement sets have been selected.

Main Menu

The Main Menu node offers the caller a range of call options and routes the call according to the selection made.

Node exits – Main Menu

This node has one entry and eight exits. The number of exits cannot be changed.

Exit	Cause	Description
1	Unsupported	Any of: Error / failure Domain being used does not support this feature node Number of menu retries has exceeded the limit.
2	Abandon	The caller has abandoned the call.
3	What's New	The caller has selected the What's New option by entering key 1.
4	Account	The caller has selected the Account Status option by entering key 2.
5	Personal	The caller has selected the Personal Options option by entering key 3.
6	Recharge	The caller has selected the Recharge option by entering key 4.
7	Information	The caller has selected the Information option by entering key 5.
8	Out-call	The caller has selected the Make Call option by entering key 6.

Configuration fields – Main Menu

This table describes the function of each field.

Field	Description
Announcement Set	List of all the available announcement sets.
Announcement Entry	List of all the announcements belonging to the selected announcement set.

Configuring the node – Main Menu

Follow these steps to configure the node.

For each relevant announcement, use the drop down lists to select the pre-recorded announcements that are to be played as prompts to the caller.
Select the specific Announcement Set to which the Announcement Entry belongs. Only valid announcements are available from the lists.
Click Save.

Note: This will be greyed out until all the announcement sets have been selected.

Personal Options Menu

The Personal Options Menu node offers the caller a range of options about their profile and routes the call according to the selection made.

Node exits – Personal Options Menu

This node has one entry and six exits. The number of exits cannot be changed.

Exit	Cause	Description
1	Unsupported	Either, error / failure, the Domain being used does not support this feature node, or number of menu retries has exceeded the limit.
2	Abandon	The caller has terminated the call.
3	Escape	The caller has selected the Escape option by entering *.
4	Change Language	The caller has selected the Change Language option by entering 1.
5	Maintain Fixed	The caller has selected the Maintain Fixed option by entering 2.
6	Swap Products	The caller has selected the Product Swap option by entering 3.

Configuration fields – Personal Options Menu

This table describes the function of each field.

Field	Description
Announcement Set	List of all the available announcement sets.
Announcement Entry	List of all the announcements belonging to the selected announcement set.

Configuring the node – Personal Options Menu

Follow these steps to configure the node.

For each relevant announcement, use the drop down lists to select the pre-recorded announcements that are to be played as prompts to the caller.

Select the specific Announcement Set to which the Announcement Entry belongs. Only valid announcements are available from the lists.
Click Save.

Note: This will be grayed out until all the announcement sets have been selected.

Play Destination

The Play Destination node plays to the caller the destination announcement associated with the provided destination prefix.

The feature node:

Uses the destination prefix to look up the destination announcement configured in friends and destination
If the announcement is found it is then played

Node exits – Play Destination

This node has one entry and four exits. The number of exits cannot be changed.

Exit	Cause	Description
1	Success	The destination prefix was found, and the announcement was played.
2	Not Found	The destination prefix has no matching entry in the friends and destination prefix map list.
3	Error	General errors.
4	Abandon	The user hung up during the announcement.

Configuration fields – Play Destination

This table describes the function of the field.

Field	Description
Destination Prefix section	The profile Data Type, Location and Field for the destination prefix information.

Configuring the node – Play Destination

Follow these steps to configure the node.

Select the Destination Prefix Data Type, Location and Field from the drop down lists.
Click Save.

Note: The list of data types is fixed at installation time for each feature node or screen.

Further reference:

For information about profile blocks (data type, location, and field) and how to use them, see Profile Blocks and Tags.
The primary tag lists are configured in the SMS > Services > ACS Service > Configuration > Profile Tag Details and Profile Tag Mapping tabs (see ACS User's Guide, Profile Tag Details for more information).

Product Type Branching

The Product Type Branching node branches depending on the comparison of the destination (called) subscriber's product type, and one of:

A specified product type
The product type of the subscriber loaded by the CCS service library (usually the calling party)

The basic configuration has three default branches. The node can be configured to have up to an additional twenty branches to define product type branching rules.

This functionality allows for:

Improved/promotional rating between certain product type groups to occur (such as community calling discounts)
Additional functionality within the control plan

Node exits – Product Type Branching

The Product Type Branching node has one entry point and 3 to 23 exit points. You can configure the number of exits within this range as required, using the Edit Node Exits option on the shortcut menu. See Editing node exits.

Exit	Cause	Description
1	Not found	The destination subscriber's product type was not found.
2	Same	The Use Same check box is selected and the calling subscriber and destination subscriber's product types match. The matched branch rules are ignored. Note: The standard configuration for this node sets this exit as the default exit. The default branch is taken when the destination subscriber's product type does not match any branch rules. This includes situations where no matched branch rules have been configured.
3	Unsupported or Error	Wrong configuration information or general system errors such as timeout.
4 to 23	Matched	The destination subscriber's product type matched one of the branches.

Configuration fields – Product Type Branching

This table describes the function of each field.

Field	Description
All Product Types	This is the list of all the product types defined in the Subscriber Management > Product Type screens for the current service provider.
Branch Product Types	The branch number being configured and the product types associated with the branch.
Use Same	If selected, branch two will be taken if the calling subscriber and destination subscriber have the same product types regardless of any matching branch configuration.
Destination CLI	Use this buffer as the source for the CLI of the destination subscriber. The product type for this subscriber will be the one matched against. Note: If found, these details are written to Application Specific Profile 4 (App 4).
Destination Wallet Type Category Selection	Which wallet type to use to determine the destination subscriber's product type to be used. Primary wallet is the default and most common wallet.
Default Branch	Provides the branch to take if the destination subscriber's product type was not found in any of the branch product type rules.

Configuring the node – Product Type Branching

Follow these steps to configure the node.

Determine and establish the number of Product Type exits to configure (maximum of seven). See Editing node exits.
In the Branch Product Types area, use the Number scroll bar to select the match branch to configure.

Result: The selected branch with any current rules appears in the panel below.
To remove a Product Type from the selected branch, click the Product Type and then click << Replace in set.

Result: The Product Type is removed from the branch and becomes available for adding to another branch.
In the All Product Types area, select a Product Type to associate with the selected branch.

Result: If the Product Type has not been assigned to a branch, the Move to branch >> button becomes available.
Click Move to branch >>

Result: The Product Type is added to the selected branch.
Repeat steps 3 and 4 for all the Product Types to associate with the selected branch.
Repeat steps 2 to 6 for all match branches.

Note: The node can work without matching branches. The default exit will be used for all destination subscribers which have a Product Type.
Select which wallet type to use to determine the destination subscriber's Product Type.
Use the Default Branch scroll bar to select what branch to take if the destination subscriber's Product Type is not in the match branches.
Click Save.

Product Type Swap

The Product Type Swap node enables a subscriber to change their own product type. The Service Provider can bill or not bill for this service.

Node exits – Product Type Swap

This node has one entry and five exits. The number of exits cannot be changed.

Exit	Cause	Description
1	Unsupported	Either, error / failure, the domain being used does not support this feature node, or the product type change was unsuccessful.
2	Success	The product type change was successful.
3	Abandon	The caller has terminated the call.
4	Insufficient Credit	The caller has insufficient credit to complete the product type change.
5	Escape	The caller has selected the Escape option.

Configuration fields – Product Type Swap

This table describes the function of each field.

Field	Description
Announcement Set	List of all the available announcement sets.
Announcement Entry	List of all the announcements belonging to the selected announcement set.
Event Class	List of event types that can be billed.
Named Event	List of events for the event class selected.

Configuring the node – Product Type Swap

Follow these steps to configure the node.

For each announcement, use the drop down lists to select the prerecorded announcements that are to be played as prompts to the caller.

Select the specific Announcement Set to which the Announcement Entry belongs. Only valid announcements are available from the lists.
Select the Event Class from the drop down list.
Select the Named Event from the drop down list.
Click Save.

Note: This will be grayed out until all the announcements have been selected.

Read Secret Code

Warning: This feature node has now been deprecated and should no longer be used. This feature node will still function in existing control plans. For new control plans there is currently no replacement feature node.

The Read Secret Code feature node prompts the caller to enter their PIN. If the user exceeds the number of attempts allowed, the entry process will be abandoned.

Node exits – Read Secret Code

This node has one entry and five exits. The number of exits cannot be changed.

Exit	Cause	Description
1	Success	A valid code has been entered successfully.
2	Invalid Code	The maximum number of incorrect code attempts has been entered.
3	Frozen	The caller's account is Frozen and therefore cannot use this node.
4	Escape	The caller has selected the Escape option.
5	Abandon	The caller has abandoned the call.
6	Failure	Either, error / failure, the Domain being used does not support this feature node, or no selection has been made.

Configuration fields – Read Secret Code

This table describes the function of each field.

Field	Description
Announcement Set	List of all the available announcement sets.
Announcement Entry	List of all the announcements belonging to the selected announcement set.

Configuring the node – Read Secret Code

Follow these steps to configure the node.

For each relevant announcement, use the drop down lists to select the pre-recorded announcements that are to be played as prompts to the caller.

Select the specific Announcement Set to which the Announcement Entry belongs. Only valid announcements are available from the lists.
Click Save.

Note: This will be greyed out until all the announcement sets have been selected.

Refresh Subscriber Information

Some parts of the call context can become out of date while a call is being processed. The Refresh Subscriber Information node allows the stored subscriber information to be retrieved during a call to avoid out of date information being used. This node sends out one RetrieveSubscriberInformation MOX message request for new subscriber information to the billing system.

Note: This node should not be used in Billing Failure Treatment (BFT) control plans.

Node exits – Refresh Subscriber Information

This node has one entry and two exits. The number of exits cannot be changed.

Note: These exit descriptions are specific to the responses received from an Oracle VWS. For specific information about how responses from other billing engines map to these exits, see the technical guide for the interface for billing engine being used.

Exit	Cause	Description
1	Success	Subscriber information is successfully retrieved.
2	Unsupported	Either error / failure or that the Domain being used does not support this feature node.

Configuring the node – Refresh Subscriber Information

This node requires no configuration data. You may change the Node name, if required.

Remote Access Service

The Remote Access Service node enables a user to turn their Remote Access feature on or off. The announcement played to the caller depends on the state of the user's Remote Access Service feature.

Example: If Remote Access has been disabled (turned off) the announcement played will give the option of enabling (turning on).

Node exits – Remote Access Service

This node has one entry and four exits. The number of exits cannot be changed.

Exit	Cause	Description
1	Abandon	The caller has terminated the call.
2	Success	The caller has successfully exited the node.
3	Unsupported	Either error / failure or that the Domain being used does not support this feature node.
4	Escape	The caller has selected the Escape option.

Configuration fields – Remote Access Service

This table describes the function of each field.

Field	Description
Announcement Set	List of all the available announcement sets.
Announcement Entry	List of all the announcements belonging to the selected announcement set.

Configuring the node – Remote Access Service

Follow these steps to configure the node.

For each relevant announcement, use the drop down lists to select the pre-recorded announcements that are to be played as prompts to the caller.

Select the specific Announcement Set to which the Announcement Entry belongs. Only valid announcements are available from the lists.
Click Save.

Note: This will be greyed out until all the announcement sets have been selected.

Select Language

The Select Language node allows the user to change the language in which their announcements are played. This change is made to the user's profile, and is therefore an immediate, global change.

Node exits – Select Language

This node has one entry and four exits. The number of exits cannot be changed.

Exit	Cause	Description
1	Success	A language has been chosen and set.
2	Abandon	The caller has terminated the call.
3	Unsupported	Either, error / failure, the Domain being used does not support this feature node, or the number of menu retries has exceeded the limit.
4	Escape	The caller has selected the Escape option by entering *.

Configuration fields – Select Language

This table describes the function of each field.

Field	Description
Announcement Set	List of all the available Announcement Sets.
Announcement Entry	List of all the announcements belonging to the selected Announcement Set.

Configuring the node – Select Language

Follow these steps to configure the node.

For each relevant announcement, use the drop down lists to select the pre-recorded announcements that are to be played as prompts to the caller.

Select the specific Announcement Set to which the Announcement Entry belongs. Only valid announcements are available from the lists.
Click Save.

Note: This will be greyed out until all the announcement sets have been selected.

Set Product Type

The Set Product Type node enables a subscriber to set the product type. The Service Provider can bill or not bill for this service.

Node exits – Set Product Type

This node has one entry and three exits. The number of exits cannot be changed.

Exit	Cause	Description
1	Success	The product type was successfully set.
2	Type Not Found	The selected product type was not found.
3	Failure	Either, error / failure, the domain being used does not support this feature node, or the product type selection was unsuccessful.

Configuring the node – Set Product Type

Follow these steps to configure the node.

Select the Product Type from the drop down list.
Click Save.

Subscriber Creation/ Deletion

This node can be used to dynamically create and delete subscribers (and wallets) from the SLC. It consists of the configuration parameters needed for subscriber creation and deletion, which it passes to the chassis action, which in turn invokes the appropriate PI command (ADD or DEL).

To create a subscriber, the following information is used:

ACS customer
ACS language
Product type
Subscriber CLI digits, saved to buffer

To delete a subscriber, the subscriber CLI digits are passed to the chassis action.

Node exits – Subscriber Creation/ Deletion

This node has one entry and three exits. The number of exits cannot be changed.

Exit	Cause	Description
1	Success	The subscriber is successfully created or deleted depending on the selected action.
2	Failure	Either, error/failure, the Domain being used does not support this feature node, or no selection has been made. The subscriber creation or deletion operation failed.
3	Error	An error occurred when attempting to read the feature node configuration.

Configuring the node – Subscriber Creation/ Deletion

Follow these steps to edit the node configuration.

In the Subsciber Creation/Deletion frame, select the operation to be performed.

One of:
- SubscriberCreation - creates subscribers and wallets from the SLC.
- SubscriberDeletion - deletes subscribers and wallets from the SLC.
From the ACS Customer drop down list, select the ACS customer to whom the control plan belongs. The subscriber will be associated with this ACS customer or telco.
From the ACS Language drop down list, select the applicable language for the new subscriber.
From the Product Type drop down list, select the name of the product type applicable to the subscriber.
From the SubDigitBuffer drop down list, select the buffer type where the collected subscriber's digits should be stored in, before being passed to the chassis action.

For subscriber creation, this field will be used to store the subscriber CLI, the account number and the account PIN.

For subscriber deletion, this field will be used to store the subscriber CLI.
Click Save.

What's New

The What's New node plays the “What's New” announcement to the caller. The caller can divert to a specified service number in order to obtain further information about the content of the announcement.

Note: This node stores only the Connect To number in the Pending TN buffer and does not connect the call. Therefore a further node is required to make the connection to the specified service number.

The control plan processing can continue if telephony is allowed through the chosen exit point: Failure, Success and Outcall. No further telephony is allowed if the caller abandons the call.

Node exits – What's New

This node has one entry and four exits. The number of exits cannot be changed.

Exit	Cause	Description
1	Unsupported	Either error / failure or that the Domain being used does not support this feature node.
2	Abandon	The caller has abandoned the call.
3	Success	The announcement played successfully, but the caller chose not to divert/connect to the service number by entering 2 or *.
4	Outcall	The caller chose to divert/connect to the service number by entering 1.

Configuring the node – What's New

Follow these steps to configure the node.

For each relevant announcement, use the drop down lists to select the pre-recorded announcements to play as prompts to the caller.

Select the specific Announcement Set to which the Announcement Entry belongs. Only valid announcements are available from the lists.
Click Save.

Note: The Save button is enabled only after you have selected all the announcements.