3 Initial Configuration

Overview

Introduction

This chapter explains the steps required to perform basic functions using the software.

Setting Up CCS for the First Time

Default Customer - BOSS

The system is shipped with a default system customer, “BOSS”.

You must use this service provider when setting up CCS. 

topic title
Syntax: paraMeter = value
Description: The number of seconds ...............
Type: Integer, Decimal, Array, Parameter list, String, Boolean
Optionality: Optional (default used if not set)
Allowed:  
Default:  
Notes:  
Example: paraMeter =

Customer hierarchy

Here is an example showing the Customer hierarchy.

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Creating a global Control Plan

Only the system administrator is able to create a global Control Plan using the Control Plan Editor.

The global Control Plan contains all the features of ordinary Control Plans, following the guidelines in CCS User's Guide. However, the global Control Plan takes precedence over any Control Plan associated with it.

Any nodes in the global Control Plan that require telephony action (unconditional terminate, disconnect, terminate unchanged) result in the main Control Plan being abandoned.

Example: If the Global Screening CCS Control Plan included a disconnect node, the caller would hear the announcement advertising Customer Garden Center and then the call would be disconnected. The Control Plan created by Customer Pizza is never enacted.

Implementing a New Service

Introduction

This quick start procedure to implementing a new service assumes that a CCS service provider has been created. The attributes of a CCS service provider are its default language and contact details.

Procedure

Follow these steps to implement a new service.

Step Action For details, see...
1

On the Resource Limits tab, set the following:

  • Maximum Product Types
  • Maximum Voucher Types
 Resource Limits
2 On the Currency tab, configure the currency. Currency
3

On the ACS Configuration screen, set the following:

  • Announcement set
  • Announcements
  • Control plans
 See ACS User's Guide.
4 Create domains Domain