About Service Action Request Mapping

The service action request is made up of the following data:

OSM header data: information that applies to the customer or to all line items on the order
OSM task data: information that is available to the task and necessary for the task to complete

The service action is made up of the following data:

Activation order header data: information that applies to the entire work order
Service action data: information that is required to activate a service
Global parameters data: information that you define once and which applies to multiple service actions

You define parameter values in the Design Studio Properties view. For service action and global parameters, you can define default mapping information. For activation order header parameters, you can define either default mapping information or default actions (for example, the default value for the srqAction parameter is ADD).

Some parameters in the activation order headers are prepopulated with default values, indicated by a check mark when you first expand the Activation Order Headers in the Service Actions tree.