5 About Cash-to-Care

Learn about the Cash-to-Care business process in Oracle Communications Digital Business Experience.

The Cash-to-Care process starts after a sales order is received, processed, and fulfilled in Order-to-Cash. It covers all process flows that begin after a subscriber starts using a service.

The Cash-to-Care business processes are aligned with the TM Forum (TMF) Open Digital Architecture (ODA) business architecture.

Digital Business Experience supports the following business processes, which are provided by Oracle Communications Billing and Revenue Management (BRM) and Siebel CRM:
  • Request to Answer
  • Complaint to Solution
The following diagram illustrates an overview of the Cash-to-Care business process.

Note:

Agent-Assisted Billing Care is a component within Oracle Communications Application Integration Architecture, which is referred to as the AABC integration point in the following diagram.

Figure 5-1 Overview of the Cash-to-Care Business Process

Description of Figure 5-1 follows
Description of "Figure 5-1 Overview of the Cash-to-Care Business Process"

Implementing Cash-to-Care

The solution supports the Cash-to-Care business process using standard patterns, orchestration logic, and common objects and services to connect applications.

The solution integrates the following business processes between Siebel CRM and Oracle BRM:
  • Billing Management
  • Customer Management
  • Collections Management

See the Digital Business Experience Cash to Care Implementation Guide for detailed information about implementing this business process.

Participating Applications in Cash-to-Care

The Cash-to-Care business process requires the following applications:
  • BRM
  • Siebel CRM
  • Oracle Communications Application Integration Architecture
See the Oracle Communications Digital Business Experience Cash to Care Implementation Guide for detailed information about implementing this business process.