4 About Order-to-Cash

Learn about the Order-to-Cash business process in Oracle Communications Digital Business Experience.

You start using Order-to-Cash after the Concept-to-Market process, when you have created a sales order and submitted it for fulfillment. It covers all process flows between Order-to-Cash, which begin after an order for a product offering is received.

The Order-to-Cash business processes are aligned with the TM Forum (TMF) Open Digital Architecture (ODA) business architecture.

The solution supports the following business processes, which are provided by Oracle Communications Order and Service Management (OSM), Oracle Communications Billing and Revenue Management (BRM), and Siebel CRM:
  • Order to Payment
  • Request to Change
  • Termination to Confirmation

The following diagram depicts the Order-to-Cash flow.

Figure 4-1 Overview of Order-to-Cash


Description of Figure 4-1 follows
Description of "Figure 4-1 Overview of Order-to-Cash"

Implementing Order-to-Cash

Digital Business Experience supports the Order-to-Cash business process using deployment accelerators based on industry best practices and a comprehensive integration methodology.

Order-to-Cash automates business flows across Siebel CRM, OSM, and BRM. Business processes are implemented by business flows. Business processes are implemented by business flows. A business flow represents the journey of a message from one application to another, including intermediary stops and transformation on the way.

See Oracle Communications Digital Business Experience Order to Cash Implementation Guide for detailed information about implementing this business process.

Participating Applications in Order-to-Cash

The Order-to-Cash business process requires the following applications:
  • Siebel CRM
  • OSM
  • BRM
  • Oracle Communications Application Integration Architecture
See the Oracle Communications Digital Business Experience Order to Cash Implementation Guide for detailed information about implementing this business process.