Get Platform Logs

When you want to view your Oracle Enterprise Communications Platform (Oracle ECP) Cloud Connector platform logs, access the Inventory page to generate and download the platform log files.

Before You Begin
  • Confirm that the target Cloud Connector Life Cycle State is "Active" and the Connectivity State is "Connected".
Context

Oracle ECP lets you collect platform log data for a date and period of time that interests you. Platform Logs are available from the Diagnostics tab on the Edge Nodes Details page.

The Platform Logs drawer lets you specify a start time and duration for the logs that you want to retrieve. The end time is calculated automatically from the specified start time and duration.

Oracle ECP displays the log creation time stamp in Coordinated Universal Time (UTC), but you use your local time when specifying the log collection period. The maximum time span you can specify is the last twenty-four hours.

Previously retrieved Platform Logs are displayed in the Results section of the Platform Logs drawer. Platform Logs are retained for 30 days. Logs older than 30 days expire and are no longer available for download.

Procedure
  1. Access the Inventory page and select Edge Nodes on the Inventory context drop-down list.
  2. In the Edge Nodes table, click the Name of the target Cloud Connector.
  3. On the Edge Nodes Details page, click the Diagnostics tab.
  4. In the Platform Logs card, click View Details.

    The Results section displays previously retrieved Platform Logs, if available. The table includes the following information:

    • File Name
    • Duration
    • Creation Date
    • Expiration Date
    • Size
    • Download
    Oracle ECP displays the Platform Logs drawer.
  5. In Start Time, specify when the log collection period begins.
  6. In Duration, specify how long to collect the platform logs.
    Oracle ECP calculates the end time from the specified start time and duration.
  7. Click Get Logs.

    If the request is submitted successfully, Oracle ECP displays a success notification.

    If the request cannot be submitted, Oracle ECP displays an error notification.

    While the request is being processed, Oracle ECP displays the Operation in progress. All actions are disabled until the operation is completed. message.

    Another applicable Edge operation cannot be started until the current operation completes.

    The Platform Logs drawer closes and Oracle ECP submits the request.
  8. After the operation completes, click the Diagnostics tab and, in the Platform Logs card, click View Details.
  9. In the Results section, locate the target platform log file and click the download icon.