Review Offboarding Requests

The Oracle Enterprise Communications Platform (Oracle ECP) Requests page summarizes the progress of offboarding requests for IoT Devices or Cloud Connectors.

Context

When you decommission a Device or Cloud Connector, Oracle ECP adds the Device or Cloud Connector to the Offboarding table on the Requests page where you can view the progress the request. The Requests page shows the number of requests, the request state, and the number of SIM cards associated with each request. You can display more detail when you click the individual requests in the list.

Procedure
  1. Go to the Requests page.
  2. On the Requests page, click the drop-down menu at the top left to select the equipment type for the offboarding requests you want to review. You can select Offboarding Devices or Offboarding Cloud Connectors.
    The Requests page displays rows of single or batch offboarding request summaries.
  3. On the Requests page, use the following controls to make adjustments to view the offboarding information that interests you.
    • Search Bar—Use the filter chips to narrow the search results based on organization or other features of the request.
    • Created—Use to narrow the results based on when the Request was created. Values: Last 30 Minutes | Last 1 Hour | Last 12 Hours | Last 24 Hours | Last 7 Days.
    • Status—Use to view the request states for offboarding requests.

      Note:

      See Table 4-1 for definitions of the Request Status attribute.
  4. On the Requests page, click the link in the Details column to view details in the request overview page.

Offboarding Request Details Page

Oracle Enterprise Communications Platform (Oracle ECP) displays the Offboarding Request Details page where you can check the progress of offboarded devices. Because each offboarding request can contain one or more IoT Devices and Cloud Connectors, the page includes a list of all offboarded equipment with details.

Offboarding Request Details Overview

The Offboarding Request Details page displays a list of high-level information about requests and provides counts of the successes or failures for each Device or Cloud Connector. On the right side of the page, there is a panel with the count of SIM cards provided and the count of equipment in each of the Requests Status States.

Offboarding Request Details Table

On the Offboarding Requests Details Table lets you can view and narrow a list of all hardware offboarded in a single request. This table is visible only for failed Offboarding Requests. Use the filter chips in the search field to narrow the selection of data. The prominent filter chips are:
  • Connectivity State
  • Connectivity Type
  • MDM Enabled
  • Type

The Cloud Connectors or Devices listed in the table are all part of the single Offboarding Request. Available attributes will be familiar and depend on if the Offboarding request was for Devices or Cloud Connectors. While some headers will be hidden, you can add them with the Columns control.

Note:

If the Device or Cloud Connector has already been offboarded, the Requests devices panel on the page displays the message, "Offboarding request completed successfully" in the Offboarding Requests panel.

Be sure to review the Error Details column that provides more information when Oracle ECP encounters problems with an individual Device or Cloud Connector.

Download an Offboarding Request Record

You can download a file of each failed Offboarding Request to serve as a record or informational resource. Click Download Report at the top of the page to download a comma-separated value (CSV) file (OffboardingRequest-device-MM-DD-YYYYHHMMSS.CSV) to the default location for downloads.