Review Onboarding Requests

Oracle Enterprise Communications Platform (Oracle ECP) Requests page summarizes the progress of the requests that administrators submit when onboarding hardware.

Context

The Requests page shows a count of request items with each request state. You can view more details when you click on the specific request.

Procedure
  1. Click on the Requests tab from the bottom panel.
  2. On the Requests page, click the drop-down menu at the top left to select the equipment type for the requests you want to review. Two of the four values in this menu are onboarding options: Onboarding Devices and Onboarding Cloud Connectors.
    The Requests page displays rows of equipment onboarding request summaries, based on the value chosen.
  3. On the Requests page, use the following controls to make adjustments as needed to view the onboarding information that interests you.
    • Search Bar—Use the filter chips to reduce the viewable results based on organization or other features of the request.
    • Created—Use the filter chip to reduce the viewable results based on when the Request was created. Values: Last 30 Minutes, Last 1 Hour, Last 12 Hours, Last 24 Hours, Last 7 Days.
    • Status—Use the filter chip to view the request states for onboarding requests.

      Note:

      See Table 4-1 for definitions of the Request Status attribute.
  4. On the Requests page, click on the link in the 'Details' column to view details in the request overview page.

Requests Status States

After submitting an onboarding request or decomissioning an Cloud Connector or Device, Oracle ECP reports the state of that request on the Requests screen.

Table 4-1 Request States and Status

Request Status Definition
Completed Indicates that Oracle ECP has successfully completed the onboarding or offboarding request.

If onboarding is requested for multiple hardware items at once, the onboarding request state is Completed only if onboarding is successful for all.
Failed Indicates that Oracle ECP was unable to complete all or part of the onboarding or decomissioning actions. Failed requests require you to take actions to verify and remediate problems such as an internal system error.

For an onboarding request, a SIM allocation request rejection can cause the Failed state. If onboarding is requested for multiple devices at once and one or more fail, the request state is Failed. You must view all associated information and repeat actions for the equipment that fails to onboard successfully.

Initiated Indicates that Oracle ECP has confirmed that downstream systems have accepted the information specified during onboarding for processing.

Note:

Intiated state is not applicable for offboarding.
Pending Indicates that Oracle ECP has successfully added all validated data for the record in Inventory and that the hardware is ready for physical installation on the network when received.
Partial Indicates partial completion of onboarding or offboarding request for Cloud Connectors.

Note:

This state is applicable only for Cloud Connectors.

Onboarding Request Details Page

Oracle Enterprise Communications Platform (Oracle ECP) provides the Onboarding Request Details page to let you check the progress of onboarded devices. Since each onboarding request can contain one or many Devices and Cloud Connectors, the page includes a list of all equipment and the relevent data and states in the request.

The Onboarding Request Details page is divided into two sections, and you can click the Back arrow to return to the Requests page to review more onboarding summary information.

Onboarding Request Details Overview

The Onboarding Request Details page includes a list at the top of the page of high-level information about a request for each Device or Cloud Connector. On the right side of the page, there is a panel with the count of SIM cards, MDM Devices, Decommissioned Devices provided and the count of equipment in each of the Requests Status States.

This page is where you find QR codes used to enroll certain Devices into the MDM platform when applicable. For each MDM-enabled onboarding request with the checked MDM box, the three dots on the top-right corner of the screen displays a drop-down that lets you download a QR code or enrollment token that can be used to enroll this devices on the MDM platform. For each MDM device, the right panel also indicates the OS Type.Actions Menu revealing how to download a QR code

Onboarding Request Details Table

The Onboarding Requests Details Table lets you view and narrow a list of all Devices or Cloud Connectors added to Oracle ECP in a single request. You can click filter chips to add them into the search field and narrow the selection of data. Key filter chips for Devices include:
  • Lifecycle state
  • Status
  • Connectivity Type
  • MDM Enabled
  • Type
Key filter chips for Cloud Connectors include:
  • Lifecycle state
  • Status

Cloud Connectors or Devices listed in the table are all part of a single Onboarding Request. The attributes that display depend on whether the Onboarding request was for Devices or Cloud Connectors and you will recognize values that relate to the onboarded equipment. Some column headers are hidden, and you can click the Columns control to remove and add column headers to the table.

Note:

If the Device or Cloud Connector has already been offboarded, the Requests devices panel on the page displays the message, "All entities have been removed." in the Onboarding Requests panel.

Be sure to review the Error Details column that provides more information when Oracle ECP encounters problems with an individual Device or Cloud Connector.

Download an Onboarding Request Record

You can download a file of each request to serve as a record or informational resource. Click Download Report at the top of the page to download a comma-separated value (CSV) file (OnboardingRequest-device-MM-DD-YYYYHHMMSS.CSV) to the default location for downloads.