User Management

Oracle® Enterprise Communications Platform (Oracle ECP) relies on integration with Oracle® Identity Cloud Service (IDCS) for managing users assigned the two Oracle user roles: Global Business Unit (GBU) Administrator and Oracle ECP Administrator. Administrators use the Oracle ECP cloud UI to add users to the platform, assign user roles, and search and sort account information on the User Management page.

Note:

• All Oracle ECP user lifecycle management must be performed using the Oracle ECP Cloud UI. You may not manage users from the IDCS console.
• Do not perform any type of IDCS group management on the users that appear in and use the Oracle ECP service.
• Failure to follow these guidelines may result in unexpected behavior on your Oracle ECP tenancy and service.

Table 12-8 User Management

Element	Description
Name	The name of the user.
Email	The email of the user.
User Name	The username of the user.
Phone Number	The phone number of the user.
Roles	The roles assigned to the user.
Revoke the Customer Admin	Use to revoke the Customer Admin role for the user.
Add	Use the plus (+) button to add new users.
Delete	Use the trash can icon to delete users.

When you add a user to Oracle ECP, the platform requires you to specify a role for a user. Users without roles have no privileges on the platform.

Continue reading for Management Tasks available in User Management.

Add an ECP User

Oracle Enterprise Communications Platform (Oracle ECP) allows authorized Oracle ECP users to add users on the User Management page.

Context

Use the following procedure to add administrators to your Oracle ECP deployment.

After you add a user administrator, Oracle ECP sends a notification email message with the URL for accessing the Oracle ECP log on page. If the user does not access the link within two days, it expires and you must delete the user and repeat the steps for adding the user.

Note:

After activating their profile and setting their password, the new user must compete multi-factor authentication (MFA) registration when they first sign in to Oracle ECP. Oracle Identity Cloud Service (IDCS) sends a one-time passcode to the user's registered email address. The user must enter the passcode to complete sign-in. Each passcode expires 10 minutes after IDCS sends it.

Procedure

1. Go to the Settings page and click User Management.
2. On the User Management page, click the plus icon located above the Name column.
   Oracle ECP opens the Add User drawer.
3. In the Add User drawer, do the following to specify the contact information and role for the new user:

   First Name	Enter the first name of the new user.
   Last Name	Enter the last name of the new user.
   Email	Enter the new user's email address. A valid email address must include an email prefix, the @ character, and a domain name. For example,[e-mail].
   Phone Number	Enter the area code and phone number for the new user.

4. Click Add to save the contact and role information for the new user.
   Oracle ECP displays a success message at the bottom of the page or any related errors are shown in the drawer where you can make any corrections and re-submit the request to add the user. The Cancel button can be used to abandon adding the user.

   Note:

   The role setting takes effect 10 minutes after applied both for Add and Edit.

Delete an ECP User

Administrators can delete Oracle® Enterprise Communications Platform (Oracle ECP) users who no longer need to perform tasks on the platform.

Context

Delete a user to remove the account for the user from the platform. Deleting a user also deletes the user information from Oracle® Identity Cloud Service (IDCS). You will not be able to recover a user account that you delete, but you can add a user to the platform again.

ECP Administrators and GBU Administrators cannot delete users who are also IDCS Administrators. The delete icon (trash can) is disabled for an Oracle ECP user who is also an IDCS Administrator. GBU Administrators can delete users assigned the GBU Administrator role, but cannot delete users with multiple roles assigned.

Note:

If you close or refresh the browser while deleting an ECP user, the action can interrupt user deletion processing.

Procedure

1. Access the Settings page and click User Management.
2. Select the user entry row in the table and click the Trash Can button to delete the user.
   Oracle ECP displays a confirmation dialog.
3. In the confirmation dialog, click Delete to confirm removal of the user account from the platform and from IDCS.
   Oracle ECP displays a delete notification message at the bottom of the screen: User deleted successfully.
4. (Optional) To correct a user deletion error, click the Undo button on the notification message within ten seconds.
   Oracle ECP notifies you of the success or failure of the undo action for user deletion.

Search and Sort User Information

Administrators can search for Oracle Enterprise Communications Platform (Oracle ECP) users by known account information and sort the user account information displayed on the User Management page.

Context

ECP Administrators can see ECP Admin and GBU Admin users on the User Management page

Customer Admins can see All Users and ECOP Users on the User Management page.

Procedure

1. Access the Settings page and click User Management.
2. To search for a user on the platform, create a custom filter chip (full text search) by entering information you know about the user in the Search field at the top of the page. For example, type the user's first name and press Enter.
3. Sort the user information displayed by clicking the Name and Email column headings.
   Clicking the column heading toggles between an ascending and descending sort by the information in that column. You can also click the Hide or Show Columns icon to add the User Name column header to the page.