1. Administrator Guide
  2. Managing Recording Format Profiles
  3. Applying Recording Format Profiles to Accounts

Applying Recording Format Profiles to Accounts

To apply Recording Format Profiles to Accounts

  1. After logging into the ISR Dashboard, click Edit System Configurations or click Admin in the top menu bar.
  2. Click Accounts.

    A list of all accounts configured on the ISR displays.

  3. Select the account on which you are applying a recording format profile and click Edit. Click Route Defaults.
    This screenshot shows the Accounts Route Defaults page.
  4. Always Record as Raw RTP—Select Yes when multiple transmission codecs are present in a session. If set to No with multiple transmission codecs present in a session, the ISR will not record the call properly.
  5. Recording Format Profile—Select the recording format profile you want to assign to this account. The default value is Use System Account’s Profile.
  6. Click Update.