Caveats

Oracle recommends that you review the following Caveats before using Oracle® Communications Security Shield Cloud Service (Security Shield). A Caveat explains certain behaviors that you might not expect, but which work as designed. Caveats do not include workarounds. Check this document periodically to stay informed of updates and other new information.

Cloud Communication Service Configuration

The Cloud Communication Service (CCS) does not support simultaneous use of the same CCS instance by different services, for example, Security Shield and Oracle Session Delivery Manager Cloud (OSDMC). You must configure each CCS instance to support only one service.

The Dashboard Might Display Multiple Data Points for the Same Call

Security Shield evaluates calls based on multiple algorithms, such as Fraud, Reason Codes, and Reputation Score.Security Shield gives each call a reputation score and classifies the call as High, Medium, or Low risk. Whenever Security Shield identifies a call as a threat, for example Toll Fraud, it is very likely that the call will be classified as one of the high risk categories based on the reputation score assigned to that call. Due to this behavior, you might see multiple threats reported on the Dashboard for the same call. For example, the call might be reported in both the Toll Fraud and High Risk graphs. You might see the same behavior for threats categorized based on Reason Codes.