Known Issues

Oracle recommends that you review the Known Issues before using Oracle® Communications Security Shield Cloud Service (Security Shield). Known Issues describes issues that Oracle is aware of and may address in a future release. Known Issues contain descriptions of the issues and workarounds, when available. Check this document periodically to stay informed of updates and other new information.

Limit to the Number of CSV Records Exported from DIS

Issue: Oracle observes unpredictability and errors when exporting a .csv file of more than two million records from DIS per attempt.

Workaround: Limit the export to fewer than two million records per attempt. Oracle recommends using multiple batches of fewer records per attempt. You can use the date range filter to create smaller batches.

Redundant Search Filter Suggestions on the Activity Log Page

Issue: When you click in the Search field on the Activity Log page, you may see the filter choices repeated in the list that Security Shield displays.

Workaround: None.

Redundant Search Filter Suggestions on the Notifications Page Subscriptions Tab

Issue: When you click in the Search field on the Subscriptions tab on the Notifications page, you may see the filter choices repeated in the list that Security Shield displays.

Workaround: None.

Intermittent Refresh Button Behavior

Issue: On the Dashboard page, the Auto Refresh button may occasionally not display.

Workaround: Refresh the page by clicking the browser refresh button. You may need to try more than once before the Auto Refresh button re-displays.

The Save Button May Disable on the Notifications Settings Page

The Save button may become inactive or not display at all when changing the settings back and forth on the Notifications Settings page.

Analytics Report Error Message

Issue: When you click View Analytics Report, the Dashboard displays an error message that says "Something Went Wrong". The error message displays when you click Analytics Report on the Security Shield UI or when you refresh the browser.

Workaround: Click OK on the error message, then click Projects and Reports.

Allocate a Separate IP Address for Use By Security Shield

Issue: Session Border Controller release 8.4.0 deletes ports when the HTTP client IP address has ports in a steering pool used by SIP.

Workaround: Oracle recommends you upgrade the Session Border Controller software to release 9.x. If you need to stay on release 8.4., allocate a separate IP address for use by Security Shield, instead of sharing an IP address used by SIP.

Call History Time Stamp Issue

Issue: On the Security Shield dashboard, the time stamp in the Call History data preview window usually displays a one hour time frame. For example: 9:00:00 AM - 9:59:59 EST. When the local time is in a time zone that is on the half hour (GMT +5:30) rather than an hour (GMT +5:00), the data preview time stamp displays only one half hour. For example, 9:30:00 AM - 9:59:59 AM IST instead of instead of 9:00:00 AM - 9:59:59 AM IST. Regardless of the time stamp, the data preview displays an hour's worth of data.

Note:

To see a data preview window, hover over a point on the Call History graph.

Empty Row for Terminated Calls in the Calls Table

Issue: In the Calls table, launched from the Call History tile, the table displays two rows for terminated calls. One row shows the Call End Time and Call Duration cells with no values. The other row correctly shows valid values in the Call End Time and Call Duration cells. Disregard the row with no values in the Call End Time and Call Duration cells.

Security Shield Tenant ID Gets Removed From the URL After Authentication

Issue: After authentication by way of Identity Authentication Management (IAM) completes, the system redirects the user to the Security Shield Dashboard. In the redirection process, the URL displayed in the browser’s address box is incorrect. The resulting URL is not sufficient for bookmarking the Dashboard. For example: To access the Security Shield dashboard, you enter https://iad.ocss.ocs.oraclecloud.com/ocss983945sol/admin/ui/ into the browser. After providing credentials for IAM, the Dashboard URL displays as https://iad.ocss.ocs.oraclecloud.com/admin/ui/.

Workaround: Manually add the missing part of the URL to the bookmark.