Monitoring, Poller, and KPI Errors
The following table lists all monitoring, poller, and KPI errors, the reason the error is displayed, and recommended actions to take, if applicable.
| Error Code | Reason For the Error |
|---|---|
| 4001 | Could not start. This error occurs due to a service startup, shutdown, or lifecycle failure.
Recommended action: Try again. |
| 4002 | Could not delete/cleanup Poller thread. This error occurs due to an unexpected internal system condition.
Recommended action: Try again. |
| 4003 | Failed to get SchedulerController. This error occurs due to an unexpected internal system condition.
Recommended action: Try again. |
| 4004 | Failed to parse poller tasks definition XML file. This error occurs due to invalid file content, missing files, or schema/format validation failure.
Recommended action: Contact your system administrator. |
| 4005 | Illegal usage: No [ ] found. This error occurs due to invalid file content, missing files, or schema/format validation failure.
Recommended action: Contact your system administrator. |
| 4007 | Failed to get or create poller distributed status for device. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 4008 | Scheduled Poll task is not present with SchedulerID. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 4009 | Unable to retrieve KPI from local database for target(s). This error occurs due to a database read or write failure.
Recommended action: Contact your system administrator. |
| 4010 | Poller service encounter database error. This error occurs due to a database read or write failure.
Recommended action: Please contact your system administrator. |
| 4011 | No KPI Statistics available for target(s). This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 4012 | Failed to publish DEDs message for KPI storage. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 4013 | Poll task request invalid. This error occurs when a required input is missing, empty, or incorrectly formatted.
Recommended action: Contact your system administrator. |
| 4014 | Poller encounters Scheduler service error. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 4015 | Unable to register a poll task. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 4016 | Unable to de-register a poll task. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 4017 | Unable to update KPI list for existing poll task(s). This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 4018 | Failed to determine if poll task exists. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 4019 | Failed to clean up the DB KPI stats for target. This error occurs due to a database read or write failure.
Recommended action: Contact your system administrator. |
| 4020 | Failed to submit asynchronous polling request for Device (PollTaskId ). This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 4021 | Delayed Response received for the Device [Expected Sequence No, Received Sequence No. ]. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 4022 | Failed to parse DataSourceTypes from file. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 4023 | Failed to parse supported Plugin DataSources from file. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 4024 | No KPI Category found with name. This error occurs when the requested object or record does not exist in the system.
Recommended action: Contact your system administrator. |
| 4025 | No KPI Type found with name. This error occurs when the requested object or record does not exist in the system.
Recommended action: Contact your system administrator. |
| 4026 | No KPI Source found with name. This error occurs when the requested object or record does not exist in the system.
Recommended action: Contact your system administrator. |
| 4027 | No KPI Content Type found with name. This error occurs when the requested object or record does not exist in the system.
Recommended action: Contact your system administrator. |
| 4028 | No KPI Aggregation Policy found with name. This error occurs when the requested object or record does not exist in the system.
Recommended action: Contact your system administrator. |
| 4029 | No KPI DataSource Type found with name for Category. This error occurs when the requested object or record does not exist in the system.
Recommended action: Contact your system administrator. |
| 4030 | No KPI Request Type found with name. This error occurs when the requested object or record does not exist in the system.
Recommended action: Contact your system administrator. |
| 4031 | Failed to parse Dynamic DataSourceType. No Options were found. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 4032 | No PollTaskExecutor available for PollTaskType. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 4033 | Failed to get PollTaskExecutor PollTaskType. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 4034 | No PollerTaskInfo found with Id. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 4035 | Failed to parse malformed Poll Request Id. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 4036 | No Fetch type found for the name. This error occurs when the requested object or record does not exist in the system.
Recommended action: Contact your system administrator. |
| 4037 | Unable to load Kpi matrix for product type, software version and platform. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 4038 | Unable to load Kpis. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 4040 | Unable to refresh KPI matrix. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 4041 | KPI matrix directory not found. This error occurs when the requested object or record does not exist in the system.
Recommended action: Contact your system administrator. |
| 49005 | Poller dispatch accessing error for device health monitor. This error occurs due to an unexpected internal system condition.
Recommended action: Contact system administrator. |
| 53021 | Error in registering polling task for fraud detection device with ID. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 58044 | Failed to Delete Kpi. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 59000 | Error getting recent calls. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 59001 | Error finding recent calls filter. This error occurs due to an unexpected internal system condition.
Recommended action: Try again. |
| 59002 | Error creating recent calls filter in DB. This error occurs due to an unexpected internal system condition.
Recommended action: Try again. |
| 59003 | Error updating recent calls filter in DB. This error occurs due to an unexpected internal system condition.
Recommended action: Try again. |
| 59004 | Error deleting recent calls filter in DB. This error occurs due to an unexpected internal system condition.
Recommended action: Try again. |
| 59005 | Error inserting recent calls data in DB. This error occurs due to an unexpected internal system condition.
Recommended action: Try again. |
| 59006 | Error deleting recent calls data in DB. This error occurs due to an unexpected internal system condition.
Recommended action: Try again. |
| 59007 | Error fetching recent calls data from DB. This error occurs due to an unexpected internal system condition.
Recommended action: Try again. |
| 59008 | Error fetching Ladder Diagram. This error occurs due to an unexpected internal system condition.
Recommended action: Try again. |
| 59010 | The length should be between 3 and 50 characters. This error occurs due to an unexpected internal system condition.
Recommended action: Try again. |
| 59011 | Contains invalid characters. This error occurs when a required input is missing, empty, or incorrectly formatted.
Recommended action: Try again. |
| 59012 | The first character is not an alphabet. This error occurs due to an unexpected internal system condition.
Recommended action: Try again. |
| 59013 | Error copying recent calls filter in DB. This error occurs due to an unexpected internal system condition.
Recommended action: Try again. |
| 59014 | Filter Name already exists in DB. This error occurs when a duplicate object already exists with the same identifier or name.
Recommended action: Try again. |
| 59035 | Failed to get ME devices for Recent calls. This error occurs due to an unexpected internal system condition.
Recommended action: Try again. |
| 59036 | Failed to delete the filter because filter selection is empty. This error occurs due to an unexpected internal system condition.
Recommended action: Try again. |
| 59037 | Call not found for id. This error occurs when the requested object or record does not exist in the system.
Recommended action: Try again. |
| 59038 | Maximum limit of recent call filters reached. This error occurs due to an unexpected internal system condition.
Recommended action: Delete unused filters and try again. |
| 59039 | Filter with the name already exists. This error occurs when a duplicate object already exists with the same identifier or name.
Recommended action: Rename the filter and try again. |