Security, User, and Certificate Errors
The following table lists all security, user, and certificate errors, the reason the error is displayed, and recommended actions to take, if applicable.
| Error Code | Reason For the Error |
|---|---|
| 1031 | The required input parameter is missing. Parameter. This error occurs when a required input is missing, empty, or incorrectly formatted.
Recommended action: Check required fields and try again. |
| 9021 | Cannot alarm(s) because other user acknowledged some of the alarm(s). This error occurs due to an unexpected internal system condition.
Recommended action: Check fault manager. |
| 9066 | Failed to add Trap receiver. SNMP User Name not found. This error occurs when a required input is missing, empty, or incorrectly formatted.
Recommended action: Add the trap receiver, SNMP user name and try again. |
| 10025 | Failed to transfer user changes from owner to owner for device. This error occurs due to an unexpected internal system condition. Recommended action: Contact your system administrator. |
| 10026 | Failed to undo all user changes for owner on device. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 10027 | Failed to undo target user change for owner on device. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 10041 | Failed to identify the user from the session. This error occurs due to an unexpected internal system condition.
Recommended action: Close your browser. |
| 15017 | Unable to find the user changes for target deleted element. This error occurs when the requested object or record does not exist in the system.
Recommended action: Correct the error(s) and try again. |
| 17009 | Cannot add user. This error occurs due to an unexpected internal system condition.
Recommended action: Try again. If the error recurs, contact your system administrator. |
| 17020 | Could not retrieve all user sessions from server. This error occurs due to an unexpected internal system condition.
Recommended action: Try again. If the error recurs, contact your system administrator. |
| 17021 | Cannot add active user session for user. This error occurs due to an unexpected internal system condition.
Recommended action: Try again. If the error recurs, contact your system administrator. |
| 18000 | Could not get. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 18001 | Could not get number of users for group. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 18002 | Could not get group for. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 18003 | Could not reset password for user. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 18004 | Could not change password for user. This error occurs due to an unexpected internal system condition.
Recommended action: Please contact your system administrator. |
| 18005 | Could not add group. This error occurs due to an unexpected internal system condition.
Recommended action: Please contact your system administrator. |
| 18006 | Could not delete group. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 18007 | Could not add user. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 18008 | Could not delete user. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 18009 | Could not update. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 18010 | Users are associated with this group. This error occurs due to an unexpected internal system condition.
Recommended action: Delete the users first and then perform this operation. |
| 18011 | Password rules violated. This error occurs due to an unexpected internal system condition.
Recommended action: Specify a new password which satisfies the criteria specified within the "Password rules" section. |
| 18012 | Password must contain at least one alphabetical character. This error occurs due to an unexpected internal system condition.
Recommended action: Re-enter password using alphabetical character. |
| 18013 | Password must contain at least one numerical character. This error occurs due to an unexpected internal system condition.
Recommended action: Re-enter password using numerical character. |
| 18014 | Password must contain at least one punctuation character. This error occurs due to an unexpected internal system condition.
Recommended action: Re-enter password using punctuation character. |
| 18015 | LIadmin user cannot edit another admin or LIadmin user's credential and profile information. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 18016 | Group name must start with alphabetical character and cannot exceed 50 characters. This error occurs due to an unexpected internal system condition.
Recommended action: Re-enter group name. |
| 18017 | User name must start with alphabetical character and cannot exceed 50 characters. This error occurs due to an unexpected internal system condition.
Recommended action: Re-enter user name. |
| 18018 | User name contains illegal characters. This error occurs due to an unexpected internal system condition.
Recommended action: Re-enter user name. |
| 18019 | Group name contains illegal characters. This error occurs due to an unexpected internal system condition.
Recommended action: Re-enter group name. |
| 18020 | Password expiration in days must be less than account expiration in days. This error occurs due to an unexpected internal system condition.
Recommended action: Re-enter password expiration. |
| 18021 | User name cannot be same as the group name. This error occurs due to an unexpected internal system condition.
Recommended action: Re-enter user name. |
| 18022 | Group name cannot be same as the user name. This error occurs due to an unexpected internal system condition.
Recommended action: Re-enter group name. |
| 18023 | The new password matches a previous password. This error occurs due to an unexpected internal system condition.
Recommended action: Enter a password that has not been used before. |
| 18024 | Default user cannot be allowed to change to another group. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 18025 | Password (Account) expiration in date must have the format MM/dd/yy. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 18026 | Invalid current password. This error occurs when a required input is missing, empty, or incorrectly formatted.
Recommended action: Contact your system administrator. |
| 18030 | Group name cannot be same as the existing group name. This error occurs due to an unexpected internal system condition.
Recommended action: Re-enter group name. |
| 18031 | Could not find user with name. This error occurs due to an unexpected internal system condition.
Recommended action: Check the user name. |
| 18032 | Could not retrive all users. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 18033 | Unable to publish the user added event. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 18034 | Unable to publish the user deleted event. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 18035 | Unable to publish the password changed event. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 18036 | Unable to publish the user group added event. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 18037 | Unable to publish the user group deleted event. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 18040 | Could not retrieve all user sessions. This error occurs due to an unexpected internal system condition. |
| 18041 | Could not add user session on host for client IP user. This error occurs due to an unexpected internal system condition. |
| 18042 | Could not remove user session on host. This error occurs due to an unexpected internal system condition. |
| 18043 | Could not remove all user sessions manged by host. This error occurs due to an unexpected internal system condition. |
| 18044 | Could not initialize User Management Service. This error occurs due to an unexpected internal system condition. |
| 18045 | External group name cannot be same as the existing external group name. This error occurs due to an unexpected internal system condition.
Recommended action: Re-enter external group name. |
| 18047 | User group name is missing (null or empty). This error occurs when a required input is missing, empty, or incorrectly formatted.
Recommended action: Enter user group name. |
| 18048 | Failed to get list of ACL for the given group name. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 18049 | Failed to update list of ACL for the given group name. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 18050 | User Name parameter should not be empty. This error occurs due to an unexpected internal system condition.
Recommended action: Re-enter group name. |
| 18051 | User Group Name parameter should not be empty. This error occurs due to an unexpected internal system condition.
Recommended action: Re-enter group name. |
| 18052 | Exception while adding user group. This error occurs due to a database read or write failure.
Recommended action: Re-enter group name. |
| 18060 | Unsupported identity provider. This error occurs due to an unexpected internal system condition.
Recommended action: Use a supported identity provider. |
| 18-61 | Failed to instantiate new IDCS REST Client. This error occurs due to an unexpected internal system condition.
Recommended action: Try again. |
| 18062 | Invalid JWT Token for user: Failed to validate signature. This error occurs when a required input is missing, empty, or incorrectly formatted.
Recommended action: Try again. |
| 18063 | Invalid JWT Token for user: token contains invalid issuer claim. This error occurs when a required input is missing, empty, or incorrectly formatted.
Recommended action: Try again. |
| 18064 | Invalid JWT Token for user: token contains invalid audience member. This error occurs when a required input is missing, empty, or incorrectly formatted.
Recommended action: Try again. |
| 18065 | Invalid JWT Token for user: token contains invalid audience member count. This error occurs when a required input is missing, empty, or incorrectly formatted.
Recommended action: Try again. |
| 18066 | Invalid JWT Token for user: token contains invalid authorized party. This error occurs when a required input is missing, empty, or incorrectly formatted.
Recommended action: Try again. |
| 18067 | Invalid JWT Token for user: token has expired. This error occurs when a required input is missing, empty, or incorrectly formatted.
Recommended action: Try again. |
| 18068 | Invalid JWT Token for user: token was issued too far in the past. This error occurs when a required input is missing, empty, or incorrectly formatted.
Recommended action: Try again. |
| 18069 | Invalid JWT Token for user: token contains no nonce claim. This error occurs when a required input is missing, empty, or incorrectly formatted.
Recommended action: Try again. |
| 18070 | Failed to decode malformed JWT Token: token was null. This error occurs when a required input is missing, empty, or incorrectly formatted.
Recommended action: Try again . |
| 18071 | Failed to decode malformed JWT Token: token missing Header, Body, or Signature. This error occurs when a required input is missing, empty, or incorrectly formatted.
Recommended action: Try again. |
| 18072 | Failed to decode malformed JWT Token: token encoded improperly or contains invalid JSON content. This error occurs when a required input is missing, empty, or incorrectly formatted.
Recommended action: Try again. |
| 18073 | Failed to retrieve AppRoles for user from external identity provider. This error occurs due to an unexpected internal system condition.
Recommended action: Try again. |
| 18074 | Failed to create AppRole in external identity provider. This error occurs due to an unexpected internal system condition.
Recommended action: Try again. |
| 18075 | Failed to delete AppRole from external identity provider. This error occurs due to an unexpected internal system condition.
Recommended action: Try again. |
| 18076 | Failed to clear AppRole for user from UMS. This error occurs due to an unexpected internal system condition.
Recommended action: Try again. |
| 18077 | Failed to login due to no valid AppRoles for this user. The user does not have permission to access the application. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your administrator. |
| 18078 | Invalid JWT Token for user: token contains invalid scope. This error occurs when a required input is missing, empty, or incorrectly formatted.
Recommended action: Try again. |
| 18079 | Failed to retrieve AppRoles. This error occurs due to an unexpected internal system condition.
Recommended action: Try again. |
| 19090 | Route set is locked by user. This error occurs due to permission restrictions or resource locking.
Recommended action: Try again after the route set is unlocked. |
| 19113 | The route set with ID is not locked by the user. This error occurs due to permission restrictions or resource locking.
Recommended action: Try again. |
| 19136 | Operation is not permitted for current user. This error occurs due to a network or connectivity issue with a service or device.
Recommended action: Try again. If the error recurs, contact your system administrator. |
| 19143 | User not permitted to proceed with selected routesets. This error occurs due to permission restrictions or resource locking.
Recommended action: Select routesets under your user group. |
| 25008 | Wrong username or password. This error occurs due to an unexpected internal system condition.
Recommended action: Verify information and try again. |
| 27040 | Unable to transfer user changes due to conflict changes found in from and to users. This error occurs due to an unexpected internal system condition.
Recommended action: Resolve the conflict changes and try again. |
| 37027 | MCE username should not be null. This error occurs when a required input is missing, empty, or incorrectly formatted. |
| 40000 | Password has expired. This error occurs due to an unexpected internal system condition.
Recommended action: Reset your password before re-trying logon. |
| 40001 | User account is disabled. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 40002 | User account is expired. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 40003 | User account is locked. This error occurs due to permission restrictions or resource locking.
Recommended action: Contact your system administrator. |
| 40004 | Invalid username or password. This error occurs when a required input is missing, empty, or incorrectly formatted.
Recommended action: Try again. |
| 40006 | Could not authenticate user due to a service failure. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 40007 | User was not found in directory. This error occurs when the requested object or record does not exist in the system.
Recommended action: Enter credentials for a valid user. |
| 40008 | User not permitted to logon at this time. This error occurs due to a network or connectivity issue with a service or device.
Recommended action: Attempt logon at an allowable time or logon as a different user. |
| 40009 | User must reset password. This error occurs due to an unexpected internal system condition.
Recommended action: Reset your password before re-trying logon. |
| 40010 | Could not retrieve user object for user. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 40011 | User could not be authenticated. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 40012 | There are no initialized server connections. This error occurs due to a network or connectivity issue with a service or device.
Recommended action: Contact your system administrator. |
| 40013 | Is not an enabled external AAA authentication server type. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 40014 | No username specified. This error occurs due to an unexpected internal system condition.
Recommended action: Enter a username and try again. |
| 40015 | No server value specified. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 40017 | Could not retrieve group information for user. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 40100 | Could not create RADIUS client to connect to server (: ). This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 40101 | RADIUS server returned a null response. This error occurs when a required input is missing, empty, or incorrectly formatted.
Recommended action: Contact your system administrator. |
| 40102 | RADIUS server returned an AccessChallenge response to authentication request. This error occurs due to permission restrictions or resource locking.
Recommended action: Contact your system administrator. |
| 40103 | Unexpected response from RADIUS server - packet code. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 40104 | RADIUS authentication failed. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 40200 | Krb5. conf file not found. This error occurs when the requested object or record does not exist in the system.
Recommended action: Contact your system administrator. |
| 40201 | Krb5. conf file path must represent a valid path to a file. This error occurs due to invalid file content, missing files, or schema/format validation failure.
Recommended action: Contact your system administrator. |
| 40202 | Insufficient privileges to read krb5. conf file mentioned. This error occurs due to invalid file content, missing files, or schema/format validation failure.
Recommended action: Contact your system administrator. |
| 40203 | When using Kerberos password security, ether a realm or a krb5. conf file path must be specified. This error occurs due to invalid file content, missing files, or schema/format validation failure.
Recommended action: Contact your system administrator. |
| 40204 | No ldap URL specified. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 40205 | No password security type specified. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 40206 | Unknown password security type. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 40207 | Unknown password security type. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 40208 | Unknown (error code ). This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 40209 | Illegal port value. The port value must be between and. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 40210 | The system has reported that there is no servicePrinciaplName for LDAP matching the specified domain controller address . Contact your system administrator to verify that the following is a registered servicePrincipalName on this domain controller: ldap//. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 40211 | Unable to regtrieve login context for user. This error occurs when a required input is missing, empty, or incorrectly formatted.
Recommended action: Contact your system administrator. |
| 40212 | Unable to retrieve principals for user. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 40213 | Unable to retrieve principal name for user. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 40214 | Unable to retrieve subject for user. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 40215 | The SSL certificate on the server has expired. Expiration message. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 40216 | The SSL certificate on the server cannot be validated as its issuer is not a member of the set of trust managers. Your system administrator will need to manually add this SSL certificate to the KeyStore. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 40217 | Unable to negotiate an encryption type with the server mentioned. This can be solved by configuring OC SDM to use a Kerberos configuration file ("Choice 1") and specifying an encryption type within its [libdefaults] section which is compatible with your Domain Controller. This error occurs due to an unexpected internal system condition.
Recommended action: Contact your system administrator. |
| 44000 | Certificate name already in use. This error occurs when a duplicate object already exists with the same identifier or name.
Recommended action: Try again. If the error recurs, contact your system administrator. |
| 44001 | Fail to delete certificate from the trust store. This error occurs due to an unexpected internal system condition.
Recommended action: Try again. If the error recurs, contact your system administrator. |
| 44002 | Fail to add certificate file to trust store. This error occurs due to an unexpected internal system condition.
Recommended action: Try again. If the error recurs, contact your system administrator. |
| 44003 | Fail to retrieve trusted certificate information for. This error occurs due to an unexpected internal system condition.
Recommended action: Try again. If the error recurs, contact your system administrator. |
| 44004 | Fail to load trust store. This error occurs due to an unexpected internal system condition.
Recommended action: Try again. If the error recurs, contact your system administrator. |
| 44005 | Fail to sync the SSL Context with the update trusted certificate store. This error occurs due to an unexpected internal system condition.
Recommended action: Try again. If the error recurs, contact your system administrator. |
| 44006 | Failed to retrieve the certificate from peer server. This error occurs due to an unexpected internal system condition.
Recommended action: Try again. If the error recurs, contact your system administrator. |
| 44007 | The certificate does not exist. This error occurs when the requested object or record does not exist in the system.
Recommended action: Try again. If the error recurs, contact your system administrator. |
| 44008 | Failed to save trust store to file. This error occurs due to invalid file content, missing files, or schema/format validation failure.
Recommended action: Try again. If the error recurs, contact your system administrator. |
| 100000 | Invalid user id or password. This error occurs when a required input is missing, empty, or incorrectly formatted.
Recommended action: Contact your system administrator. |
| 100037 | Invalid user input for. This error occurs when a required input is missing, empty, or incorrectly formatted.
Recommended action: Correct the request data and try again. |