7 Work Order Manager

Work Order Manager allows you to create, edit, delete and manage all work orders on the Oracle® Session Delivery Management Cloud (Oracle SDM Cloud).

Note:

All target devices must have the /code/lrt/ directory already created prior to the procedure or the work order will fail.

The Work Order Administration Manager page contains the Work Order Administration table, containing a list of all work orders created, running, and completed in the Oracle SDM Cloud. The table displays the following information for each work order:

Name	The work order name.
Type	The work order type. NF Upgrade/Downgrade - Upgrade device software on the targeted devices. LRT Update - Update the LRT on the targeted devices.
Device Count	The number of targeted device nodes affected by the work order. Note: A HA pair is treated as one device node.
Status	The status of the work order: Partially-Configured - The work order configuration is not completed. Ready - The initial state of the work order when created. WaitToStart - The work order task has been scheduled or the host machine has received the task and it is in queue. Running - The work order is currently being executed. Pausing - A user has requested a running work order to pause. Paused - A running work order has been successfully paused. Success - A work order has been successfully executed. Failed - A work order task has failed to be executed. Committing - Either the user requested or upon automatic commit for a work order task that is in its final states. Committed - A work order task has been committed successfully. CommitFailed - A work order failed to be committed. StartAbort - An abort operation has been requested by the user on a work order task. Aborting - A work order is in the middle of an abort operation. Aborted - Work order has been successfully aborted. AbortFailed - Abort operation failed for the work order.
Start Time	If a work order has been scheduled, this column displays the scheduled time. If the work order has already been started, this column contains the actual start time. Note: The Oracle SDM Cloud displays and stores this time in UTC.
End Time	The time at which the work order paused or stopped, either successfully or when a failed condition is met. Note: The Oracle SDM Cloud displays and stores this time in UTC.

When adding a new work order, the Oracle SDM Cloud provides a wizard that guides you through the process and at any time during the work order creation process, you can click the Summary button. This button displays a dialog providing an overview of the work order thus far.

Note:

Users are able to manage work orders only if they have access to all of the components within the work order. When a user does not have access to some of the devices selected in a work order, they are only able to view the work order.

The following lists the components for different types of work orders:

• LRT Work Order–The user must have access to both the Route sets and the devices that are part of the work order.
• Device Config Work Order–The user must have access to the Offline Config, Spreadsheet, and associated devices.
• NF Upgrade/Downgrade–The user must have access to the devices.

The Work Order Administration page contains the following buttons and icons:

+ Add button	Allows you to add a work order. Clicking this button brings you to the Work Order wizard.
Logs button	Displays work order level logging messages for the selected work order. If the task is still running you can click the Refresh button to refresh the log. Users can also export the file to a local disk.
Search button	Allows you to search for work orders based on the following criteria: Name - The name of the work order. Type - The type of work order. Status - The status of the work order. The Work Order Administration page displays only the work orders that match the search criteria.
Clear Search button	Deletes the current search and goes back to displaying all configured work orders.
Delete button	Deletes the selected work order from the Oracle SDM Cloud database. A work order can only be deleted if it is in one of the following states: PartialConfigured Ready Commited
More Actions icon	Provides a drop-down list with the following additional actions for a selected work order: Pause - Pauses the selected work order, if the work order is currently running. Start / Restart /Resume - Starts, restarts, or resumes a work order depending on the work order state. The label of the button automatically changes based on the work order state. Edit/View - Launches the Edit Work Order Wizard and allows you to edit the selected work order. A work order can only be modified if its state is in PartiallyConfigured or Ready. If the work order cannot be edited, a read-only view of the work order wizard is launched. Abort - Cancels the selected work order, if the work order is currently running and all targeted NFs are rolled back exactly as before the work. Commit - Manually commit a selected work order. Copy - Duplicates a work order configuration, including devices, and puts the work order in the PartialConfigured state. This copy must be modified before the work order can be executed. Devices - Displays the Device Task Table, allowing you to view the progress and status of each device Node task and manage its execution.
Refresh button	Refreshes the list of configured work orders.