1. Operations Monitor User Guide
  2. Settings
  3. UCaaS CCaaS Monitoring
  4. UCaaS CCaaS Monitoring Activation
  5. Enabling the UCaaS CCaaS Extension

Enabling the UCaaS CCaaS Extension

To activate UCaaS CCaaS monitoring, enable the UCaaS CCaaS Extension.

To enable the UCaaS CCaaS Extension:

The flag UCaaS CCaaS has been introduced in the Configuration section of the Platform Setup Application page to enable the UCaaS CCaaS Monitoring feature. This flag is disabled by default.

You can enable this flag during a fresh installation or even after the installation.

To activate the UCaaS CCaaS feature for upgraded systems, you need to enable this flag from the Platform Setup Application page after the upgrade.

Figure 7-3 UCaaS CCaaS Check Box


UCaaS CCaaS Check Box
After enabling this flag, you can view the following on the user interface:
  • UCaaS CCaaS Settings
  • Metadata tab in the Call Info page
  • UCaaS CCaaS columns in the Calls Page
  • UCaaS CCaaS Legs in message flow

Note:

To view correlated DR calls, enable the System Setting Support UCaaS CCaaS Calls.

The UCaaS CCaaS Monitoring feature is available only for Nodes installed as Mediation Engine or Mediation Engine + Probe or Mediation Engine + Probe. For more information, see the section Configuring Session Monitor in the Oracle Communications Session Monitor Installation Guide.