1. Operations Monitor User Guide
  2. Settings
  3. UCaaS CCaaS Monitoring
  4. UCaaS CCaaS Monitoring - Additions in the Calls Page
  5. UCaaS CCaaS – Changes in Calls Info
  6. UCaaS CCaaS - Changes in the Message Flow Window

UCaaS CCaaS - Changes in the Message Flow Window

In the Message flow window, for a MS Teams to PSTN DR Call, Operations Monitor now supports the ability to see the signaling and media information for the MS Teams/ UCaaS. Similarly, for a PSTN to MS Teams Direct Routing call as well.

UCaaS CCaaS introduces 2 new messages in the Message Flow based on the Meta Data received from UCaaS CCaaS Service (MS Teams) - UCaaS_CCaaS Media and UCaaS_CCaaS Signaling:
  • UCaaS_CCaaS Signalling: All contents of Meta Data except "Segments" data part is considered as UCaaS_CCaaS Signalling data.
  • UCaaS_CCaaS Media: "Segments" data part of Meta Data is considered as UCaaS_CCaaS Media data.
These messages are displayed as a separate leg in the Message Flow. The device IP value of this leg in the Message Flow can be any of the following based on a valid IP address found in this order:

Reflexive IP Address >> IP Address >> Relay IP Address >> 1.1.1.1(Static IP)

These 2 UCaaS CCaaS messages are available in all Message Flow options like SVG, PDF and Message Flow Download.

Note:

These 2 new flows in Message Flow do not correspond to any raw SIP message but only are representative of the leg between MS Teams client and MS Teams proxy.

Figure 7-14 PSTN to MS Teams Message Flow


PSTN to MS Teams Message Flow

Figure 7-15 UCaaS_CCaaS Signalling Leg


Signal Leg

Figure 7-16 UCaaS_CCaaS Media Leg


Signal Leg