6 Environment Status

The Oracle Construction and Engineering Intelligence Status Page provides updates on the events occurring in the data center where your Construction and Engineering Intelligence instance is hosted.

You can view events and updates directly on the status page or by subscribing to alerts. You can access the Status Page here:

https://statuspage.gbucnss.oci.oraclecloud.com/status/cegbu_cic_ng_prod_status/

What events do we communicate?

We communicate the following events:
  • Planned maintenance announcements.
  • Reductions in system responsiveness.
  • Unplanned outages resulting in an instance becoming unavailable.

What does an event's status indicate?

Maintenance announcements will typically have the following status:
  • Scheduled: The maintenance event is scheduled for a specific date and time. Any outages or performance impact will be communicated to customers ahead of time.
An unplanned performance issue or outage will typically move through the following statuses:
  • Investigating: Teams are actively investigating but the cause has not yet been identified.
  • Identified: The cause and resolution action have been identified.
  • Monitoring: A fix has been applied and is being monitored to ensure the system is operating as expected.
  • Resolved: The service is back online and operating normally.

After each unplanned event is resolved, our teams will conduct an investigation to determine the cause, assign corrective actions, and ensure efforts are made to prevent the issue from happening in the future.

At what frequency is the service updated?

See Planned Maintenance Periods.

For all other events, we notify the customers as soon as the information is available and provide updates as necessary.

How can I Subscribe to et Updates

To subscribe to the Status Page to receive updates in email or text messages:
  1. On the Status page, click Subscribe to updates.
  2. On the Subscribe to updates dialog box, select the Email or SMS tab, complete the fields, and then select Subscribe to updates.
  3. Depending on your selection, open the email or text message and confirm your subscription.
  4. 4) For email subscriptions, the Confirm button in the email opens the Manage Subscriptions page, ensure only the data center where your instance of Construction and Engineering Intelligence is hosted is selected, and then select Update Subscription.
    To manage or cancel your subscription:
    • Email: Select Manage your subscription from a Status Page email alert. On the Manage Subscriptions page, make changes to your data center selections and select Update Subscription, or select Cancel Subscription.
    • SMS: Send the unsubscribe code you received in the last text message you received for the Status Page.

Planned Maintenance Periods

Oracle reserves specific maintenance periods for changes that require the Cloud service to be unavailable to customers. These maintenance periods are divided into two main types: Application maintenance and Core system maintenance.

Application Maintenance

Construction and Engineering Intelligence may be updated up to four times a month. New features and improvements are typically released at the end of the first week of every other month. Service packs that contain additional fixes are typically released at the end of each remaining week. Exceptions to this schedule may occur. These updates take place during planned maintenance windows. For all other events, we notify the customers as soon as the information is available and provide updates as necessary.

Core System Maintenance

For any Core system maintenance announcements please, refer to the Construction and Engineering Intelligence Status page:

https://statuspage.gbucnss.oci.oraclecloud.com/status/cegbu_cic_ng_prod_status/

For additional information on maintenance, see the Oracle Cloud Hosting and Delivery Policies and the Global Business Units Cloud Services Pillar documents.