Troubleshoot journey administration
Read the application’s message before repeating an action. In particular, a missing publication confirmation does not prove the request failed.
| What you see | What to do |
|---|---|
| Journey Builder is missing | Confirm the application, deployment configuration, and your access. The function is not enabled in every environment. |
| Available journeys could not be loaded | Check that the configured services are available, then select Try again. If it persists, contact the environment owner. |
| YAML file cannot be opened | Check that it is readable, has an accepted YAML extension, and is no larger than 10 MiB. Read the displayed message. |
| Journey key mismatch | Make Journey key agree with workflowKey in the definition, then validate again. |
| Validation did not pass | Read Validation findings, correct the current key or YAML, and select Validate journey again. |
| Publish journey is unavailable | Confirm that platform validation passed for the exact current key and YAML. Any edit requires revalidation. |
| Publication failed | Read the confirmed failure and correct its cause before trying again. |
| Publication outcome unknown | Inspect the currently published version and digests. Ask the environment owner if the result remains uncertain. |
| Editor clears after Journey published | This is the confirmed-success behavior. Check Available journeys and inspect the published details. |
| Journey details or diagram cannot load | Retain the journey key and displayed message. If only the diagram fails, use the remaining definition details and contact support. |
Keep a copy of the intended YAML outside the editor. Browser history is not a saved-draft or rollback facility. The published details page is read-only and has no rollback action.
For help, provide the deployment, journey key, attempted operation, exact message and finding codes, and the version or validation context revision if shown. Do not send credentials or a full source file unless the recipient and channel are approved for it. For dashboard issues, use Check report quality and resolve problems.