Operational Device Management Related Enhancements

This section outlines relevant operational device management-related enhancements introduced in this release of Oracle Utilities Customer to Meter, including:

• Asset Management Enhancements

Asset Management Enhancements

This section describes the new and enhanced asset management features in this release, including:

• Failure and Downtime Service Histories

• Framework Wrapper-Based Asset Location and Organization Tree Views

• "Question" Label Renamed

Failure and Downtime Service Histories

Oracle Utilities Customer to Meter and Oracle Field Cloud Service support the following:

• Creation of failure and downtime service histories

• Passing of valid failure and downtime information to external systems

• Creation of failure and downtime service histories from Oracle Field Service

Additionally, the Asset Type portal maintains the list of valid failure and downtime information shared with the service order management application component.

Steps to Enable

To enable this feature, complete these steps:

1. Define Failure Profiles, refer to the Defining Failure Profiles section of the Oracle Utilities Customer to Meter Administrative User Guide for more information.

2. Use these sections of the Asset Type portal to add the information shared with the service order management application component:

• Valid Service History Types - Service history types and failure information

• Asset Management - Failure profiles

Framework Wrapper-Based Asset Location and Organization Tree Views

The Asset Location, Asset, Organization, and Out of Service Location tree views now allow you to expand the tree view up to 15 levels, but the ability to broadcast Asset Locations to display all the installed assets is no longer available.

You can configure Framework wrapper-based tree views to be up to 15 node levels.

Steps to Enable

No steps are required to enable this feature.

"Question" Label Renamed

In this release, the Question label for maintenance and search portals, menu items, and the Question maintenance object has been changed to Service History Question to distinguish it from a similarly named field.

This renaming prevents potential confusion arising from the introduction of a new Question entity related to questions for Customer Service Representatives to ask customers.

Steps to Enable

No steps are required to enable this feature.