Displaying More Details for the Move-to Premise

When starting or transferring service, additional scrutiny may be given to the move-to premise. Some of the pertinent information might related to knowing if the premise has had frequent move-ins and move-outs and what the outstanding balance is on the previous account(s). Perhaps the meter information or usage history is important.

The system is delivered with a feature that is not enabled by default. On the start and transfer customer service request type business objects, you can specify a BPA script in the Move-To Premise Details BPA Script BO Option type. This script should invoke a map that contains the additional premise information that is relevant to your business. The Move-To Premise steps on the start and transfer service processes display an icon next to the selected premise when this option is configured. The system is delivered with a sample BPA script (C1SSDisPrDe) that can be used as a guide for any custom script you wish to introduce.