Defining Field Activity Profiles and Types

A field activity request initiates a service order to perform a task at a service point. Every field activity request references a field activity type.

Most field activity requests are created:

• When a customer service representative starts or stops service at a premise. When this happens, the system automatically creates field activity requests for each service point.
• When service is cut due to lack of payment.

If you set the system up correctly, your CSRs won't have to create these field activity requests. Rather, the system creates field activity requests based on the information you set up in your field activity type profiles.

• Refer to Starting Service & Field Activities for a description of how field activity requests are created to start service.
• Refer to Stopping Service & Field Activities for a description of how field activity requests are created to stop service.
• Field activities used to cut service due to non-payment are created by two modules:
  • If you use severance process to stop a service agreement due to nonpayment, refer to Field Events And Their Activities for a description of how these field activity requests are created.
  • If you use cut processes to stop a service agreement due to nonpayment, refer to Field Activities To Cut and Reconnect Service for a description of how these field activity requests are created.

The topics in this section describe how to design your field activity profiles and field activity types.