Understanding The V

The "V" is the shape of a diagram we use to illustrate the objects that form the core of the system: Person, Account, Premise, Service Agreement, and Service Point. These objects hold demographic, geographic, and financial information about your company's customers and properties. The following diagram illustrates the objects in the "V", as well as important objects related to the "V" objects (bill, payment, meter, field activity, meter read).

You must intuitively understand the concepts embodied in the "V" before you can perform the business processes in the system. In this section, we provide an overview of these objects. In later sections, we describe how you maintain this information.