Credit Note (Bill - Bill Segments)

The Credit Note button is used to cancel selected bill segments and create a new bill that contains the cancellation details. We refer to this "negative bill" as a credit note. Refer to Credit Notes - Presenting Cancellation Details on a Separate Bill for more information.

This button is enabled if:

• the Use Credit Notes option on the Installation record is turned on AND
• if you select at least one row from the bill segments grid that's in the Frozen state AND
• the bill is not written off.

Note that you can only select a bill segment for this action if ALL bill segments in the grid are in the Frozen state. Note, you can use the Status Filter to restrict the type of bill segments in the grid.

When clicked, the Credit Note window opens.

You must specify the following parameters in the Credit Note window to cancel the frozen bill segments:

• Cancel Reason defines why you are performing the cancellation.
• Accounting Date defines the financial period to which the canceled bill segments' financial transactions are booked. The current date defaults when the window opens.
• Credit Note Date defines the date of the credit note on which the cancellation details appear. The current date defaults when the window opens.

After specifying the parameters, click Calculate to cancel the frozen bill segments and create a credit note.

It should be noted that if this operation is successful, the new "negative bill" is complete. Refer to Bill Lifecycle for information about the steps that take place during completion. It is ready for transmission to the customer and for interface to the general ledger.