Configuring the Service Order Management Dashboards

Configure Activity Type

Configure the following payload statistics activity type:

• Activity Statistics Aggregator Creator

Use the following procedure to create this activity type:

1. Select Admin, then Communication, then Activity Type. The Activity Type portal and Activity Type List zone open.

2. Click the Add/Edit icon for the "Activity Statistics Aggregator Creator" activity type in the Activity Type List zone.

3. Specify the following:

   • Create Aggregators for Field Activity Statistics: Yes

   • Create Aggregators for Command Activity Statistics: Yes

   • Activity-Requesting Service Providers: The external system(s) that sends service requests

   • Exception Handling: To Do Type, To Do Role, and other values as appropriate for your implementation.

4. Click Save.

See  Configuring Activity Types   for more information.

Configure Measuring Component Types

Configure the following measuring component types for each service type in your implementation: 

• Activity Processing Accumulation Aggregator

• Activity Aging Snapshot Aggregator

• Activity Processing Snapshot Aggregator

• Activity Processing Derived Snapshot Aggregator

The tables below provide details for these measuring component types based on the "Electric" service type from the demonstration database.

Sub-Aggregator Measuring Component Types:

Master Aggregator Measuring Component Types:

Create Activity Aggregator Measuring Components

Create an activity aggregator measuring component for each activity type you wish to capture for each measuring component type you created above. For example, if you wanted to capture statistics for request orchestration activity types (such as Enable Service, Disable Service, and so on) for the above measuring component types, you would create a total of 24 measuring components, as follows:

If you wanted to also capture statistics for smart meter commands or field task types, you would need to create activity aggregator measuring components for each individual command or field task type for each measuring component type.

If you are creating service order activities from multiple initiating systems (such as a customer information system and a network management system), you would need to create separate sets of activity aggregator measuring components for each initiating system.

Configure the Service Order Management Master Configuration

You can access the Master Configuration portal by selecting Admin, then General, then Master Configuration.

Select the Service Order Management Master Configuration. 

Use the Add button beside the record to configure for the first time. If a record has already been added, then click the Edit button instead. Use the embedded help to guide you through the meaning of each configuration field.

Create an Activity for each Measuring Component Type

For example, if you configured measuring component types for both "Electric" and "Water" service types, you would create eight activities (two of each of the types listed above).

Use the following procedure to create these activities:

1. Select Menu, then Communication, then Activity, then Add. The  Select Type  page opens.

2. Select "Activity Statistics Aggregator Creator" from the Activity Type drop-down list and click OK. The Activity Statistics Aggregator Creator page opens.

3. Select the appropriate measuring component type from the Aggregator Measuring Component Type drop-down list. 

4. Select the appropriate service type ("E, "Water", and so on) from the Service Type drop-down list. 

5. Click Save.

See Maintaining Activities  in the Business User Guide for more information about creating and maintaining activities.

Aggregation and Batch Processing

The Service Order Management dashboards are based on aggregated data, and are configured to be refreshed daily. To refresh the data used in the dashboard, the following aggregation and batch processes should be processed in sequence each day.

Dimension Scanning

• D1-ADS (Aggregation Dimension Scanner Monitor): Used to transition "Activity Statistics Aggregator Creator" activities (created above) to the "Scan" state which checks for aggregator measuring components based on each measuring component type for each combination of dimensions. If needed, this process creates additional aggregator measuring components.

Use the following parameters when running this batch process:

• Measuring Component Maintenance Object (maintenanceObject): D1-ACTIVITY

• Restrict by Batch Code (isRestrictedByBatchCode): true

• Restrict to Business Object (restrictToBusinessObject): D1-ActivityStatsAggtorCreator

• Restrict by Status Code (restrictToBOStatus): ACTIVE

Note: Dimension scanning can also be performed manually by clicking Scan on the individual activities in the Activity portal.

Aggregation

• D1-ACTAG (Activity Statistics Aggregation Monitor):  Used to aggregate activity data (via aggregator measuring components) to be displayed in the Service Order Management dashboards.

Use the following parameters when running this batch process:

• Restrict by Batch Code (isRestrictedByBatchCode): true

• Restrict to Business Object (restrictToBusinessObject): Aggregator Measuring Component business object, based on the measuring component types configured earlier:

  • D1-ActivityAgingSnapAggtor (Activity Aging Snapshot Aggregator)

  • D1-ActivityProcsAggregator (Activity Processing Accumulation Aggregator)

  • D1-ActivityProcDerivedSnapAgg (Activity Derived Snapshot Aggregator)

  • D1-ActivityProcSnapAggtor (Activity Processing Snapshot Aggregator)

• Restrict by Status Code (restrictToBOStatus): ACTIVE

• Override Maximum Errors (maxErrors): 1000

Note: Aggregation can also be performed manually by clicking Update Statistics on the Activity Statistics dashboard zone.