About Service Order Activities
Service order activities represent specific requests to perform work at service points
- If there is no meter currently installed at the service point, the service order activity would create an "install meter" service order field activity and send it to a field work system (such as Oracle Utilities Mobile Workforce Management).
- If there is a meter installed, but the meter is not currently registered with the head end system, the service order activity might create a "commission meter" smart meter command.
- If the meter is active and commissioned, but not currently connected, the service order activity might create a "remote connect" smart meter command.
- Enable Service: Used to enable service at a service point.
- Disable Service: Used to disable service at a service point.
- Cut for Non-Payment: Used to cut off service at a service point due to non-payment of past due amounts.
- Reconnect for Payment: Used to restore service at a service point after receipt of past due payment.
- Exchange Meter: Used to orchestrate the exchange of meters at service point, such as in the event that a customer upgrades their meter.
- Back-to-Back: Used to orchestrate a change of service when the customer at a service point changes; such as, when owners/tenants change.
- Activity Type: The service order's activity type.
- Service Date/Time: The date and time the service order request was received.
- Service Point: The service point associated with the service order request.
- Service Agreements: A list of one or more service agreements related to the service order request (not used with all service order orchestration activities).
- Request Information: Details of the service order request, including requester and external system information.
- Collection Data Details: Details regarding past due balances (used with Cut for Non-Payment activities only).
- Contact Details (or Customer Information): Contact details for the customer associated with the service order request.
In the event that an active service order activity needs to be updated and/or cancelled, the system also supports the following maintenance service order activities:
- Cancel Orchestration: Used to cancel a currently active service order activity.
- Update Orchestration: Used to update a currently active service order activity.
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Activity Type: The service order's activity type.
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Orchestration Activity: The original orchestration activity related to the maintenance activity.
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Related Activity: A specific activity related to the maintenance activity; such as, a service order field activity or smart meter command.
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Cancel Reason: The reason for cancelling the original activity (for cancel activities only).
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Comments/Instructions: Specific comments and/or instructions applicable to the maintenance activity (for update activities only).
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Start Date/Time: The date and time the maintenance activity was initiated (for update activities only).
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Request Information: Details of the service order request, including requester and external system information.
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Activity Hierarchy: A tree that displays the activity and related activities (including service order field activities and smart meter commands), inbound and outbound communications, and completion events.