Savings Hub Program Details

The Savings Hub Program Details page provides customers with the opportunity to learn more about a particular assistance program highlighted in their Savings Hub Program Results page. The goal is to ensure that the customer receives all of the information they need to confirm their eligibility for a given program and to enroll in it successfully. Customers can access the program details for a specific program by clicking the More Details button located on each program card.

Design

This image shows an example of the Affordability Savings Hub Program Details page.

This image shows an example of the Affordability Savings Hub Details page.

Configuration Options

For each element listed in the table, indicate the desired configuration in the Input Value column. If you do not provide an input for optional configurations, the default will be used.

Configuration Option	Input Value
Program Name The name of the program the customer is eligible for. Program names must be provided by the utility. Default: N/A. Note: This element must match what is configured in the Savings Hub Program Results page.	Required Contact Your Delivery Team about customizing this element.
Program Key Benefit A label that identifies the key benefit of the program to the customer in order to motivate them to enroll in the program. Note: This element must match what is configured in the Savings Hub Program Results page. Default: One-time bill credit Predictable bills Ongoing bill discount Emergency assistance Improved insulation Tax savings Money back Payment plan One-time grant No-cost appliance upgrades Heating system repairs Home energy audit	Optional Use the default. Contact Your Delivery Team about customizing this element.
Program card - Bill Assistance Estimator or Rebate Amount Provides an estimated range of savings if the customer participates in the program. Default: $xx - $xx Note: This element must match what is configured in the Savings Hub Program Results page.	Required Contact Your Delivery Team about customizing this element.
How to Apply Header Instructions for eligible customers to apply to the program in-person, by mail, or online. Default: How to Apply	Optional Use the default. Contact Your Delivery Team about customizing this element.
Required documentation Any additional documentation that must be supplied with the customer's application. Default: Possible documents may include one or more the following: Your service disconnection notice or a letter from the utility company that states the service has been disconnected (if applicable) Your most recent utility bills (or a copy) A government-issued photo identification Social Security cards for everyone in your home Your government-issued identification Proof of income for all household members Social Security cards for everyone in your home Your most recent utility bills (or a copy)	Required Contact Your Delivery Team about customizing this element.
FAQs Sub-header The FAQs section has a maximum of five frequently asked questions and their answers. Default: FREQUENTLY ASKED QUESTIONS	Optional Use the default. Contact Your Delivery Team about customizing this element.
FAQ headings and answers A maximum of five frequently asked questions and their answers can be added to the program details. FAQs do not repeat content that is elsewhere in the program card or program details. For example, How soon does the discount take effect? Default: N/A.	Required Contact Your Delivery Team about customizing this element.

Configuration Option

Input Value

Program Name

The name of the program the customer is eligible for. Program names must be provided by the utility.

Default: N/A.

Note: This element must match what is configured in the Savings Hub Program Results page.

Required

Contact Your Delivery Team about customizing this element.

Program Key Benefit

A label that identifies the key benefit of the program to the customer in order to motivate them to enroll in the program.

Note: This element must match what is configured in the Savings Hub Program Results page.

Default:

One-time bill credit
Predictable bills
Ongoing bill discount
Emergency assistance
Improved insulation
Tax savings
Money back
Payment plan
One-time grant
No-cost appliance upgrades
Heating system repairs
Home energy audit

Optional

Use the default.
Contact Your Delivery Team about customizing this element.

Program card - Bill Assistance Estimator or Rebate Amount

Provides an estimated range of savings if the customer participates in the program.

Default: $xx - $xx

Note: This element must match what is configured in the Savings Hub Program Results page.

Required

Contact Your Delivery Team about customizing this element.

How to Apply Header

Instructions for eligible customers to apply to the program in-person, by mail, or online.

Default: How to Apply

Optional

Use the default.
Contact Your Delivery Team about customizing this element.

Required documentation

Any additional documentation that must be supplied with the customer's application.

Default:

Possible documents may include one or more the following:

Your service disconnection notice or a letter from the utility company that states the service has been disconnected (if applicable)
Your most recent utility bills (or a copy)
A government-issued photo identification
Social Security cards for everyone in your home
Your government-issued identification
Proof of income for all household members
Social Security cards for everyone in your home
Your most recent utility bills (or a copy)

Required

Contact Your Delivery Team about customizing this element.

FAQs Sub-header

The FAQs section has a maximum of five frequently asked questions and their answers.

Default: FREQUENTLY ASKED QUESTIONS

Optional

Use the default.
Contact Your Delivery Team about customizing this element.

FAQ headings and answers

A maximum of five frequently asked questions and their answers can be added to the program details. FAQs do not repeat content that is elsewhere in the program card or program details. For example, How soon does the discount take effect?

Default: N/A.

Required

Contact Your Delivery Team about customizing this element.

User Experience Variations

The user experience varies for customers depending upon their service types, available data, costs, and locale. Note that the following list indicates the primary user experience variations, not all possible variations.

Recommended program

If the customer is viewing the program details for the program that was recommended on the Affordability Savings Hub Program Results page, a recommended header appears above the program header to remind the user that this is the best program for them as they review the program details.

Enrollment Closed

When a program is not currently accepting applications (closed), the enrollment information is marked as closed and the call-to-action button, Apply Now, is removed.