Savings Hub Pre-survey

The Savings Hub Pre-survey welcomes customers to the Saving Hub experience, and tells them what they must do to get their personalized assistance program results. The goal of the page is to make the customer aware that they could benefit from available assistance programs, and to entice them to take the survey.

Customers will see the Pre-survey if they are accessing it for the first time from a promotional banner or search of their utility's website (or if they previously started their survey but never completed it). However, if customers access the Savings Hub from a marketing module promotion in their Email Home Energy Report or Home Energy Report, then they bypass the Pre-survey and are directed to the first question of the main Savings Hub Survey.

On this page:

User Experience

The image below shows an example of the Pre-Survey page.

Pre-survey screen with three icons and a begin survey button

  • Utility Logo: A logo provided by the utility.
  • Unstarted Survey Header: The header draws the customer’s attention with a potential financial assistance benefit.
  • Unstarted Survey Sub-header: The sub-header calls attention to how the customer can get started with the survey.
  • Main Body Content: The main body content includes brief, illustrated instructions that tell the customer what they need to do to get their survey results.
  • Call-to-Action Button: The footer of the page includes a Begin Survey button that redirects the customer to the main Savings Hub Survey.

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User Experience Variations

The user experience varies for customers depending upon their service types, available data, costs, and locale. Note that the following list indicates the primary user experience variations, not all possible variations.

Unstarted Survey

Customers who start the survey, leave, and return later will see an altered Pre-Survey screen with the following variations:

  • Survey Sub-header: The sub-header encourages the customer to finish the survey.
  • Progress Indicator: A progress indicator bar appears to show how many total questions are in the survey and how many questions have been answered.
  • Call-to-Action Button: A Continue Survey button is located just below the progress indicator. When the customer clicks the button, they are redirected to the Savings Hub Survey page.
  • Main Body Content: The main body content is relocated to the bottom of the page in case the customer wishes to review the steps.

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