4 Frequently Asked Questions (FAQs)
This section offers answers to frequently asked questions (FAQs) about AMI Customer Education Report design options.
What is the purpose of this report?
The purpose of the AMI Customer Education Report program is to educate customers who recently received a smart meter about the utility tools, programs, communications, and resources they can use to lower their energy use and save on their bills.
How do customers opt out of the report?
Customers receive two reports as part of the AMI Customer Education Report program. Due to the short length of the program, customers cannot opt out of print AMI Customer Education Reports. To opt out of email AMI Customer Education Reports, customers must also opt out of all Oracle Utilities email communications.
What is the difference between the "Introduction" report and "Engagement" report?
The Introduction AMI Customer Education Report is the first report in the AMI Customer Education Report program. By default, it is delivered 30 days after smart meter installation. It provides an introduction to smart meters as well as personalized hourly and daily energy use insights. The Introduction AMI Customer Education Report also encourages customers to enroll in other AMI communications offered by the utility.
The Engagement AMI Customer Education Report is the second report in the AMI Customer Education Report program. By default, it is delivered 90 days after the customer installs a smart meter. It directs the customer to utility web pages where they can view more of their energy use trends and enroll in other AMI programs and communications offered by the utility. It also includes an additional smart meter insight, which shows customers the time of day when they use the most energy.
What is in the reports?
The reports include smart meter FAQs, energy saving tips, and personalized energy use insights based on data from your smart meter. Customer Education Reports also include links to resources where you can learn more about the utility tools, programs, and communications available to customers with smart meters.
How can I prepare my support team for calls related to the reports?
Your Customer Service Representatives will receive the Oracle Utilities Opower AMI Customer Education Report Customer Service Guide corresponding to your Oracle Utilities Opower program. The guide provides conceptual and procedural information on how Oracle Utilities Opower products work, how to perform basic tasks within the Oracle Utilities Opower products, and how to respond to customer inquiries.