Delivery

This section provides general information about the delivery of email and print AMI Customer Education Reports.

Email or Print Report: Customers receive both email and print AMI Customer Education Reports as long as the utility has purchased both channels and the customer has a valid email address.

Frequency: Customers do not receive AMI Customer Education Reports on a regular cadence. By default, customers receive the Introduction AMI Customer Education Report 30 days after smart meter installation and the Engagement AMI Customer Education Report 90 days after smart meter installation.

Email Content: Content is delivered directly in the email message with no attachments. This makes it more convenient for customers to quickly view the information, and also makes the emails less likely to be blocked by spam filters.

Email Analytics: Oracle Utilities collects information on the number of email bounces, opens, opt-outs, and click-throughs.