Numbered Steps Module
The Numbered Steps module sets the customer's expectations for how peak events work by presenting it in three steps: before, during, and after the event. The module also provides the customer with opportunities to learn more about the event or sign up for additional alerts. The module is located after the Welcome module, and before the Alerts Call to Action module.
On this page:
Requirements
Utility Requirements
|
Category |
Description |
|---|---|
|
Required Cloud Service |
Oracle Utilities Opower Behavioral Demand Response Cloud Service |
|
Scale |
50,000 - Unlimited. The actual number of communications sent may be affected by attrition, opt-outs, customer eligibility, and data availability. By default, at least 50,000 customers are selected to receive Behavioral Demand Response communications. Assuming a standard attrition percentage, this is the minimum amount of customers required to measure the impact of the program. |
Customer Requirements
|
Category |
Description |
|---|---|
|
Billing Frequency |
Monthly. |
|
Data Delivery Frequency |
Daily. |
|
Data Requirements |
Peak event information, including date and time. |
|
Data History |
Not applicable. |
|
Data Coverage |
Not applicable. |
|
Supported Fuels |
Electricity. |
Limitations
- This module is only available to customers as part of the Behavioral Demand Response Pre-season Summer Welcome Email.
- This module is available for the summer season only.
User Experience
This section describes the user experience with the Number Steps module for a customer with the auto-enroll email only data state, followed by how the user experience might vary.
Header: The header prepares the customer to learn how their peak events work.
Step 1 header: The Step 1 header presents the before an event peak category.
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Step 1 text: We tell the customer that they will get an email notification about the upcoming event.
Step 2 header: The Step 2 header presents the during an event peak category.
-
Step 2 text: We encourage the customer to take actions like adjusting their thermostat a few degrees or delaying the use of large appliances to reduce their electricity use.
Step 3 header: The Step 3 header presents the after an event peak category.
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Step 3 text: We inform the customer that they will receive information on how well they did once the event is over.
Learn more button: A button that links to the utility's program webpage.
User Experience Variations
The user experience varies for customers depending upon their energy use, fuel types, available data, and customer attributes. The following list indicates the primary user experience variations. Note that the list below does not represent all possible variations.
The Numbered Step module user experience varies based on the following:
-
The channels supported by the utility.
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Whether those channels have auto-enroll or opt-in policies.
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Whether the utility has an external notifications preferences page where customers can choose which channels they want to subscribe to.
-
Whether the utility has an external information webpage for this program.
Opt-in Text
If the utility's supported channels are opt-in, Step 1 includes a hyperlink that redirects the customer to the utility's notification preferences page.
No Opt-In, No Call-to-Action
If a program does not support opt-in, the Numbered Steps module lists all auto-enrolled channels.
