Email Channel Communications

The Behavioral Demand Response cloud service uses the email channel to send pre-event and post-event emails that are designed to motivate customers to save energy during peak events.

Each email is made up of a collection of modules that contain information about the customer's energy use, or energy efficiency tips. The design of the email varies depending on which user experience variation the customer receives, and whether it is a pre-event or post-event message.

Note: Pre-event and post-event email and SMS messages are localized for Spanish. If your utility is interested in Spanish language support for voice communications, contact your Delivery Team.

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