Home Industries Energy and Water Behavioral Load Shaping Oracle Utilities Opower Behavioral Load Shaping Guides Behavioral Load Shaping Cloud Service Product Overview HTML This guide provides an overview of the Oracle Utilities Opower Behavioral Load Shaping Cloud Service. Behavioral Load Shaping Configuration Guide HTML PDF This document describes the configuration options for the Behavioral Load Shaping Cloud Service. Customer Service User Guide HTML The Customer Service Interface user guide for Customer Service Representatives.