Field Activity Type - Main
You begin to define a field activity type by opening
Description of Page
Enter an easily recognizable Activity Type and Description for each field activity type.
Use Field Activity Priority to define the priority associated with field activity requests of a given type.
The values for this field are customizable using the Lookup table. This field name is FA_PRIORITY_FLG.
Turn on Display as Alert if Control Central should display an alert if its premise has a completed field activity request of this type. If this switch is on,
- Use Nbr Days Alert Active to define the number of days the alert should appear on Control Central. The field activity request's scheduled date is used as the start date for the alert period.
- Enter the Alert Information to appear on Control Central.
Recommendation. We recommend only using this feature on unusual field activity types (e.g., cut for non-payment) so that a CSR is not presented with an alert for every field activity request.
Enter the Business Object for this FA Type if the FA type will need access to the BO plug-in spots. If the FA type has a business object specified, the system applies the business object’s rules when the FA is added, changed, or deleted. This includes the business object’s validation algorithms (only executed after the "core validation" specified on the maintenance object is done), post-processing algorithms, and audit algorithms. The maintenance object for the FA should specify an algorithm that finds its business object using its FA Type. Refer to the base package Determine Standard Business Object algorithm for an example of this type of algorithm.
Field Activity Step is not applicable when Service Order Management is used.
Use the Characteristic collection to define Characteristic Types and their respective Characteristic Values to describe characteristics that are common to all field activity requests of this type.
You can only choose characteristic types defined as permissible on the field activity type record.