Multi Cancel/Rebill

The Multi-Cancel/Rebill transaction is used to cancel / rebill (and freeze) one or more bill segments linked to a service agreement.

Note:

You would typically use this transaction when something has been wrong for an extended period of time. For example, if the customer was assigned the wrong rate when they first started service, you would correct the customer's rate using Service Agreement - Rate Info and then use this transaction to cancel / rebill the customer's historical bill segments.

The following topics describe how to use this transaction.