How To Refund A Credit Balance With A Check

If you need to refund a credit balance on a "normal" service agreement, issue a refund adjustment using the appropriate adjustment type. The adjustment amount should be a positive number. This adjustment causes a check request to be interfaced to your A/P system.

Warning:

Take care if you refund a credit balance from a service agreement that's on a budget. The adjustment affects current balance and payoff balance by the amount of the refund. If you didn't mean to affect the customer's current balance, you'll have to issue another adjustment to change it.